Hobby Lobby — Local services in Buford

SHAMEFUL EXPERIENCE!

After leaving Best Buy at the Mall of Georgia I decided to visit the Hobby Lobby which is a few doors down at their new location. I am not a regular but have been several times to their old location. My wife and I are planning a harvest theme for our garden this season. Knowing they would a large selection I started browsing for ideas throughout the store. All of a sudden from out of nowhere a small woman with tablet boldly and aggressively addresses me stating, “Did you need help with something?” adding insult to injury she says, “You just walking through here like you in a daze!” Not to be taken aback by such a rude statement I responded respectfully telling her what I what looking for. For the second she made the comment, “I can walk you to the front of the store” I told her no thanks that I will continue to look around. It was at this point in our meeting that I could see she was looking at me through “suspicious lenses.” I lost my inspiration and decided it was time to leave. Sad you think that you have seen this behavior fifty years ago but apparently history is...

May 17 update: Impressed with customer service rep. Dena. She represented the store and took the initiative to file a formal complaint for me. I will be credited the 40% discount posted. I wish all companies would empower there employees. You have restored my faith in customer service. THANK YOU !!!

Very disappointed- went to shop for crafts for the grandchildren and saw sign by puzzle for 40% of all puzzles, so I picked up 2. When I got home noticed I did not receive the discount so used the “ contact us” on website. Confusion about store signage- it stated all puzzles 40% off Received an email stating that ……

Thank you for taking the time to contact us. I apologize for any confusion surrounding our store signage. I show that the discount was not applied because puzzles are not on sale this week, they were on sale last week and typically alternates weeks. If the item goes on sale next week, you are welcome to return the item to the store along with your receipt for a price adjustment.

Thank you for shopping with us. If you need anything else, please feel free to contact...

I love everything about Hobby Lobby! EXCEPT this particular store. Staff is not friendly. Not once was I asked if I needed help. This week had a big sale on home decor, candles, floral, etc. I spent over an hour picking certain items that were under a sale sign and making sure it was included in the fine print. When I checked out, the employee "Dystanee" could care less about the sale and would only put certain things under the sale price. When I asked her why certain ones were not included, she would say "oh, it doesn't fit the description". I guess a circular decorative item is no longer a sphere, and a candle is no longer a candle. When I got home, I looked online, and my items should have been on sale as listed. They fit the categories. I'm going to return everything as this was a horrible experience, and I ended up paying twice as much for items that I spent time on making sure they would qualify. Terrible experience and would never recommend this...