WNB Factory - Wings & Burger — Restaurant in Georgia

store located in the Kroger shopping center on highway 138 in Stockbridge Georgia, next to Rainbow clothing store.

The Asian/ Hispanic guy was so rude and disrespectful. He was slamming his hands on the counter and yelling saying he's not going to remake onion rings because my onion rings were not messed up with my initial order.

Here's the back story; as a 1st time customer, I ordered a chicken teriyaki sandwich and onion rings. The young lady showed my order and everything appeared to be fine as she's only opening the box and the sandwich is partly wrapped . When I got home, I learned that my sandwich was completely messed up inside and only had half the ingredients on it.. no way for me to know that unless I dissect the sandwich on their nasty countertop before leaving.. However, my onion rings were fine, but I no longer have a sandwich to eat with them. I live 30 minutes from the restaurant and made a phone call to them once I discovered the issues with my order. The lady was very kind, took my information and advised they will remake it once I come back in, as she and the other lady understood I was not driving a half hour to bring them a sandwich and onion rings when I'm am already home.

fast forward to now(about 2weeks later), I go back and reminded her of who I was and she knew immediately of the situation and was very kind. I reminded them that I had the chicken sandwich and onion rings. They ultimately fixed only a sandwich. when I asked about the onion rings the hispanic guy with short-man-syndrome went off and saying that's not right that I ate my onion rings(5) and that nothing was wrong with the onion rings.. but I reminded him I ordered a sandwich and onion rings (to-ge-ther)and I should be able to get a sandwich and onion ring tonight (to-ge-ther). He lost his tiny mind, slapping his hands on the counter and yelling. He is so rude, disrespectful, unprofessional and short. he should not be running a restaurant and creating a bad name for the what he should have done, was even if I didn't ask for my onion rings to come with my sandwich again, he should have offered them as a courtesy or possibly even a drink instead for the inconvenience. His nastyness caused me to lose my appetite. Onse home, I tossed it like I had to toss the first sandwich With the chicken that looks like sheets of paper. I will neeeever spend another dime ortime with them...

To management: I can tell you out thought into your marketing and food prep. Great job, because it tastes consistently good and the design theme in and outside of restaurant and marketing hard copy material and digital work is spot on. Keep up the great work. The staff there from what I can tell are young, but you managed to find some good ones that understand the nature of what you expect. I actually wanted to hire one in particular...no poaching though. Ariel, Trinity and Shadey are great! Get them a pay raise, within budget of course. Only concern, makes some meal combos with rice and drinks added...charge a premium, but you already do and I as well as other pay the premium for that...but when I pay 12.99 and don't have a drink with it, that's logistically disappointing for the overall experience of enjoyment...

I gave this restaurant a one-star, however, I wish I could have rated it with zero stars. I ordered a 10 piece honey, garlic wings with beef fried rice. The wings were horrible. I bit into a piece of chicken and all I could taste was “Pepper”! There was so much pepper on there my mouth was burning. Then I decided I would just eat my rice. The beef in the rice was chewy and tough. I then decided to return to the restaurant and demanded a full refund, which I received. The cashier told me the extreme amounts of pepper was their original sauce for the honey, garlic wings. I tasted no honey or garlic. Horrible restaurant and the cashier had an attitude like I was taking money out of her pocket! Disgusting. I’ll never return to this...