Zaiqa BBQ & Karahi — Restaurant in Germantown

Dear Management, I've been a consistent customer since you opened and I frequently ordered from the previous establishment since 2018. You may know me as the uber eats order. When you read my review, please know I def want to see you succeed and thrive iA.

I've tried the following items multiple times: both of yours soups, chapli kebab, nehari, chicken shinwari karahi, daal makhni, chicken biryani, daal tadka, chicken pasta, chili chicken, chicken and rice platter, chicken manchurian, chicken nuggets, and the anda wala burger, gajar ka halwa, chicken honey burger, chicken spicy or buffalo burger, kadhai pakora and gulab jamun. I've even been to your ramadan buffet.

When you first opened I was so excited and thrilled. Your food was flavorful, authentic, the orders were consistent, and it was just delicious every-time. Then you changed and expanded your menu. You added burgers, platters, tacos, pasta, etc. This is where I as a frequent customer believe things started declining. I trued some of the new items and they were amazing. They had the right texture, the right flavor profile. If on occasion an order tasted bad, I let it go because 90% of the time you delivered scrumptious tasteful food and were a lifesaver for me. When I was sick and couldn't cook dinner, I trusted you to deliver great tasting foods Alhamdulilah.

However, lately this is not the case. True I ordered Nehari a week ago and it was perfect. I ordered DAal makhni and it is a great blend of spices in masoor daal like in every lahori household, but dude its not daal makhni. I really wanted hot & sour soup today and what I got instead was a brown bowl of corn starch and some vegetables. The chaat was just papri, a few aloo, and onions and tomatos. No chickpeas. It used to be real chaat papri like on the streets of lahore and today it was lackluster. As you continue to decimate your standards and consistency you will lose me as a customer and many others. I have stopped ordering a lot of my favorite things like chicken pasta, chicken karahi because I have received old tasting chicken or it was mostly tomato paste and not a real karahi. The chicken pasta is now very oily and not alfredo goodness and last time I got like 5 pieces of small boti in the whole takeaway container. I stopped ordering the pakora curry too. The chicken nuggets with fries were soggy and not crispy, so not worth ordering anymore. The nehari I got a few weeks ago I had to fix by further slow cooking the meat and it had too many fat filled pieces. I appreciate the Nehari from saturday before christmas being good, I had guests so thanks for saving my night. Its now a flip of the coin whether I'll get subpar food or high quality meal. These are just some of the faults and mishaps. Please go back to your original chef. Please hire better people and show up at your own place of business to do some quality control to build consistency back.

I would love to bring every out of town visitor and dine in. Your dining area is well decorated and homey. Love the table and chairs. However we prefer to order and pick up because we really can only trust getting good nehari and naan and nothing else now and it hurts our hearts. How do feel your customers thinking of you as "A hit or miss" ? I had not felt this until a friend said it and I ordered 3 times since and yes now I agree too. You can check my order history on uber eats,...

Today we noticed a very unprofessional and unwelcoming behavior from the person who was in charge of the calls. We called the restaurant to place an order for Dine in since we are coming from 30 mins away, and they said they don't take the order over the phone for dine in. It was for only 2 people, but I can understand they must have their policies to meet. Then I requested them to reserve a table for 2 for dine in and we should be there 8:50pm, the person on the phone started making sigh noises saying "but we close at 9:30pm" I reiterated that yes I am aware and we will be there 8:50pm. Yet again this man is sighing and saying the same thing "yeaahh but we close at 9:30pm" then once again I am telling him that yes I understand and we are going to be sitting in the restaurant at 8:50pm which is 40 minutes before you close. We deicided not to go, because when the food is involved, you don't want an unprofessional host. All businesses have to do their closing procedures, no one can just turn the light from OPEN to CLOSE and go home, but if you are open till 9:30pm, the least you can do is either update the website saying "last dine in customer at xyzPM" or nicely take the order over the phone so by the time arrive, the food will be ready and everyone...

PLEASE DON’T GO to these Clowns. I wish there was 0 star option. They’re so unprofessional desi, even pakistani street food Dhabay/Khokhay are having better behavior than them. Me and my wife just went today 3/22/203, 7:00 pm. We wanted to order Goat Karhai and we made that mind before entering restaurant. Waiter completely ignored us and I stopped him while he was serving soda to other table and asked him how good is Goat karhai here? In hurry, He said everyone(two tables only) is eating so let me come back and take your order. It was 7:35 pm already and waiter never came back to get our order in place so cook can work on it, as you all know good Karhai take 25-30 minutes to cook. We walked out and complained that you never came back to get order even you could’ve give to cook instantly. Nobody even bothered stopping us or apologizing upon walking out!!!!!

There were only two tables occupied other than us and I saw total 3 staff people hanging out there. They can’t handle or respect there customers. No wonder there were only two tables occupied. This place should be out of business soon or Inshallah will be out of Business soon.

It doesn’t matter that much to me but they also charge 15% service fee on all dine in that they don’t...