Raising Cane's Chicken Fingers — Restaurant in Glen Ellyn

I normally enjoy Raising Cane’s, but my experience at this location left me incredibly concerned—particularly about sanitation and how the employees are treated behind the scenes.

During my visit, I noticed something disturbing: while there was soap available in the public restrooms, I learned that the kitchen area—the very place where food is prepared—had no soap for at least two days. That’s a serious health code violation. Workers handling food should be able to wash their hands properly, and without soap in the kitchen, there’s no way to ensure a safe, hygienic environment for preparing meals.

Equally troubling was the apparent toxic work culture. I witnessed and overheard troubling interactions between management and employees. The way some staff members were being spoken to—mocked, belittled, and even called inappropriate names—was unacceptable. It seems like management uses slander and intimidation rather than leadership. That’s not just poor customer service—it’s deeply unethical.

There were also visible signs that workers were not being properly supported during their shifts. I overheard conversations suggesting that employees weren’t being given enough time for food breaks, which raises concerns about basic human dignity and labor practices. No one should be treated like that on the job.

This isn’t just about a bad meal or slow service—this is about serious food safety concerns and mistreatment of workers. I hope Raising Cane’s corporate sees this and investigates. The people working here—and the customers eating...

Finally took my son here after he had been asking to try it for some time. He ordered a Caniac Combo. When we got home, we discovered that we were shorted two chicken fingers. This was frustrating but understandable because the place was very busy when they took our order.

What wasn’t understandable was the level of customer service we received after reporting the issue to Cane’s on their website. They emailed me what looked like a canned response that said they needed my phone number and the date of my visit, which was weird because I had already submitted all requested information on their contact form. Even though it seemed like a waste of my time and theirs to submit this information a second time, I called the number they provided and left a voicemail with my phone number and the date of my visit.

That was over a month ago, and they never did anything to address the mistake: No apology, no refund, no invitation to give them another chance. Nothing.

We were disappointed, not so much by the mistake—everyone makes mistakes—but by the time-wasting response from their customer service and the radio silence after I went to the trouble of completing the unnecessary steps they put in front of me after I reached out.

If you’re not going to do anything to address a mistake, why encourage customers to reach out at all? That’s...

I have eaten at many of the Raising Cane's and I love them. So this is out of my comfort zone to say something bad about them. But I had to say something about my experience with this particular location, I had ordered food for myself and 2 other friends. So I placed an order for a 25 pc tailgate size chicken and a gallon of sweet tea. The order took over an hour long to get. And when it was delivered it was cold and missing the Tea. I called and spoke with someone who I thought was the manager and they told me they would write my name down and I could pick up my tea the next time I came in. However, when I did come to pick it up I was told they had no record of who I was and would not give me the gal of sweet tea that I eas shorted my last order. I spoke then to the manager and she refused to give me the tea that I paid for In my previous order, I was rather upset because the cost was less than $5. And the manager would not give the customer what he had paid for and refused to even offer anything to compensate me for my loss. Needless to say I will never do business with that restaurant again. What a terrible practice. I will be writing their corporate office to...