Damon's Steak House — Restaurant in Glendale

My husband is originally from LA and every time we visit his family, we make Damon’s our place for birthdays, anniversaries, etc. It has always been great, the atmosphere is cozy, and we particularly love their drinks, house salad and the filet. However, this time was a far cry from the Damon’s we know and love, and frankly, very disappointing. It was my husband’s birthday, so we made a reservation for 6 at 7:45p after his brother’s soccer game. His game ran a bit late, so we called to let them know we were still on our way and got there at 8:05pm. They were very busy, however, it took at least 10 minutes for anyone to greet us at our table. The server assistant finally came over to offer us waters. We asked who our waiter was, and he pointed us to Ruben and said that they had someone call out.

Ruben finally showed up and took our order. We were willing to look past the initial wait/lack of acknowledgment from the staff, especially as both my husband and MIL have spent several years in the food industry and could sympathize. We really never complain when we eat out, even when it’s not great. However, this is when it continued to go downhill. My BIL ordered a mac n cheese that showed up with no cheese. No exaggeration - it was noodles and bread crumbs. The garlic cheese bread was burnt to a crisp. And my husband’s prime rib was cold as ice. We grabbed Ruben and showed him. Instead of just apologizing and making it right, we got every excuse in the book. He told my husband since his steak was ordered medium rare, it is supposed to be cold. I’ve never had a cold prime rib in my life, even when it was rare. He told my brother in law that’s just “how the mac n cheese is,” even though the entire reason he ordered it was because he saw someone else’s and it was doused in cheese sauce. Suddenly, Ruben came back with what actually looked like mac n cheese and reheated my husband’s steak. Then, unfortunately, my BIL cut into his steak and found a long, dark curly hair that (not to be graphic) acted like literal floss in between his teeth. You would think we would get an apology for that, but instead we were told “the entire kitchen is bald” and the steak was remade. 30 min later we got a new steak and Ruben brought out a slice of cake for my husband’s birthday. At this point, my MIL asked to speak to a manager, and instead we had the host??? (not sure her actual position but not the GM) come over to our table to apologize and give us a half order of the burnt bread to go. And my husband’s cake slice was comped…because it was his birthday and we didn't order it.

Nothing was taken off our bill, not even the steak with the hair in it, and the half order of bread to go was honestly just insulting. We left a place we used to love with a bad taste in our mouths. My MIL called the next day because we honestly wanted to give Damon’s the benefit of the doubt and the chance to make it right. More about the principle than anything else after spending over $300 and still tipping 20%. The first woman (I think the same host from that night) told my MIL that we had to wait because we didn’t get there until 8:30. I have a text and parking ticket that showed we were there at 8:05 (after we had called). However, we waited until about 8:30 to be acknowledged or get drinks. Then finally she got ahold of the GM who said that he was aware of situation but didn’t come over to our table last night because he was headed out. Ok. Then after explaining our bad experience, she was told that he would “hope that we could look past this one bad experience” since we’ve had good experiences in the past. More excuses. He said he was “under the impression” that the steak with the hair was comped by his staff and said he would call back. 2 hours later, he finally calls back to say that their policy is that they can’t comp any food if it is refired since costs are high have a nice day. Not sure why it took a call back if youre the GM and that was your policy all along? I’ve been in customer service for years myself, and the disregard is just...

Seriously unless you're a "usual" you will dislike the place.

We came to celebrate my mother in laws birthday, we had made a reservation a week prior for a large party of 10 adults and 4 kids. They sat us in 2 different tables separated from each other, service was not very good as they only came to offer refills once.

Drinks were not great, water tasted like tap water, soda had a gross after taste to it. Alcohol beverages not so great.

Food was ok for some, appetizers were dreadful. We ordered chicken wings and fried calamari. It was chewy and wings had just an over the counter bbq sauce.

Chicken and ribs were decent I was told. But my steaks were horrible. I ordered their top of the line ribeye steak for $56. It was so fatty and rare cooked when I had asked for a medium. Waited said its the way a ribeye is... no honey I've eaten much better cuts of steaks at half the cost of this joint. It was served with so much butter and rosemary the steak itself had no seasoning. No salt or pepper. I returned it. Then they replaced it with a tenderloin steak, finally after 30 mins they brought it out. It tasted like it had been boiled, once again bland no salt or pepper. Should have returned it and canceled my order but I had come prepared to eat. The twice baked potato was good but barely warm at all. The house Salad everyone rants about its horrible. Who eats a salad with celery? It takes whatever little flavor it had and leaves your mouth with a strong after taste of celery & beets. Absolutely nothing special about this joint, the staff must be filled with all semi retired waiters and the joint is loud as a downtown LA bar. The tiki decor reminded me of a scene in Goodfellas when they're having a blast laughing and joking. Kind of wish now someone would do the joint a favor like the movie. Best thing about the night was the portos cake and I am not a sweets guy... let that sink in. I truly hope we don't get sick.

Don't waste your time, seriously!!

Go to Applebee's and have a better experience for $25.

By the way our bill was near $1000 that waiter did not deserve $180 of gratuity that's automatically included to your tab. Wish I could've taken more pictures but I was a little busy trying not to mind the rude usuals that take the waiters time from our table. Party of 4 should not be attended more than a party of 14!!!

Never coming back, I hate throwing money away in places that are...

OMG! Where do I even begin!!! This was quite possibly the worst meal I've ever had in my life and it was not cheap! Start off by the hostess sitting us at a dirty table, the waiter not know what an espresso martini was even though there's one on the menu, not knowing what navy bean soup was. Our appetizer was potatoe skins they were over cools and have like 2 sprinkles of cheese and 3 sprinkles of bacon (awful), Our meals were atrocious! I have a rubber over cooked burger, my 2 friends got filet mignon and the special of the day stroganoff. The filet mignon was literally chewy, it should cut like butter. The stroganoff was pretty much dog food with sour cream smeared on top and over cooked noodles that were falling apart. The side salads were small chopped up iceberg lettuce with a CUP of canned beets and celery on top?(wtf) the "navy bean" soup was not navy bean soup it didn't even have bacon and it was straight nasty. The only thing good here was our drink. I can not believe this place has so many good reviews. What a scam. We should have sent all our food back, but it was honestly entertaining at that point, like what is actually happening!?!?! We didn't have time to complain, and we did not want them to try to give us more horrible food. DO NOT EAT HERE. 1 star, it should be negative 10 stars. We like funky hole in the walls. This was prison food. Our waiter was nice, but he had no clue about anything. Gross gross gross place quality of food 0. Absolut garbage. We didn't take photos we were to busy cracking up at the...