Bijou Nails & Spa — Local services in Glendale

While I used to be a regular at this nail salon, I haven’t been there in the past several months because I have moved. I was excited to go back to this salon yesterday because I was back in the neighborhood. While I was pleased with the lovely customer service by the ladies doing my nails, I was extremely non pleased by a few things. When I had my old gel polish removed, the lady used a file drill to get it off. She accidentally hit my cuticles a few times using it and it hurt. I am used to the soak removal method. I then wanted the SNS powder for my nails with one color and then a little bit of a glitter “ombré” look on top with the SNS powder. Well, it turned into some other glitter powder that she found (which didn’t look like the one I chose initially to begin with). It didn’t look good so she said that she would get another glitter and made it a gel coating on top. While it wasn’t what I initially wanted or envisioned going into the process, it ended up looking nice so I just went with it. Well after the fact when it was all said and done, I was charged an additional $5 for gel removal (which I had NEVER been changed for in the past) and an additional $10 for the glitter coat on my nails. I was not told that up front. If I was, I wouldn’t have done the glitter. Plus, I never got the full manicure experience with the cutting of my cuticles, soak in water or the hand massage and I was there for over 2 hours. And yet I paid $55 for that whole “manicure” process, on top of the $22 I paid for my pedicure. So, $77 total and then by the time I added a tip it was shy of $100!!!!! And I didn’t get anything extra in my treatments. Then, the icing on the cake for me was after being a loyal customer for the couple years that I was going regularly, I had a free pedicure and (almost) free manicure to redeem from their loyalty system that I hadn’t redeemed yet. Well since that system went down, all of those visits that I had were “gone” and I had to start from scratch and never got to redeem any of my benefits. After last night, I can honestly say that I might not go back there anymore and...

Definitely not going back ever. I went to get a full set by a lady which I forgot her name the shape was good except she put too much acrylic n the nails looks uneven on the side, she was rushing since she had an appointment coming up she left me n then came back to finish her work. After two weeks I came back for a full with David the small guy he made my nails look worse I asked him to cut them and they were uneven from the cut and he didn't take the time to see how my nails look n see the other persons mistake to make them look better. He put a new nail on my pinky nail and the nail he chose was totally different from the other nails shape... I asked him if he could fix it because it doesn't look like the rest. He had chosen a nail that looked thinner from the top n my other nails were just square. He replied he wanted to make it look natural I really don't get why he would do that if the rest look different. In reality he just put the first one he grabbed n he fixed it by just adding acrylic n it ended up slanted... Pretty sloppy job, I talked to my friends about the experience and they also told me they experience the same thing and that they were good when they first open. Very...

i dont think the overall quality of the nails were worth what i paid. i really appreciated the nail tech and her trying to replicate some nails i saw on ig but it wasnt worth it imo. i paid $70 for gel nails. i noticed there were tiny air bubbles in my nails and when i brought it to the techs attention she assured me that they'd go away with filing but they didnt. i think they cheaped out on the nails as the pink parts are really see through and not like the picture i showed. ive gotten better nails for $50 which is how much i think these nails were worth. i think the color and the design are cute which is the only thing i liked. the shape i showed was square but they cut it like coffin. its been about a week and there is a little lifting in one of my nails. the first pic i took right after i got em done and the...