Texas Roadhouse — Restaurant in Glendale

I have been ordering from this specific spot since May. From the start, I have had issues ordering on their website, and have brought these issues to managerial attention since it’s an isolated issue. I was told on several occasions a ticket was put in place for me and that I would hear back soon.

Never have heard back, so I continuously report it.

Due to being unable to place online orders, I have to call to place my order each time. This past week I attempted to place an order over the phone and after fifteen minutes of hearing the overbearing loud and annoying hold music, an employee answered to take my order - only, my order wasn’t placed and I was put back on an unexpected hold. I waited an additional fifteen minutes before becoming agitated to the point I called on a separate line. After ten minutes of no answer on the new line, I decided to drive to the location.

When I walked into the restaurant, it was SLOW. One employee was assisting a customer at the to-go station, and nearby there were three women standing around chatting with each other. I’m still on hold over the phone at this point. I patiently await the employee at the to-go counter to finish, then proceed to ask for a manager very kindly.

When the manager approached, I voiced my concerns: that I was still unable to place an online order, which is an issue I have complained about numerous times, and I showed how long I have been waiting on the phone to order, then point at the nearby three employees standing around.

Literally was apologized to and offered a water while I waited. And I was also promised that I would receive a follow up about the online issue - another empty promise.

So instead of a twenty minute order timeframe, I waited two hours in total to obtain my food. With only an apology and a water offer. No discount or free item was offered for my wasted time. And - again - no follow up regarding my online...

This was last night. My wife and i went to eat dinner. I ordered a 14oz rib eye. Ordered it rare. When it arrived i cut into the end as one does and it was stone cold and RAW not rare. I cut into the other end again raw not rare. so i cut into the middle. the middle was rare. about 2" wide of an area. i tried to eat it anyway as i didn't want to deal with the annoyance of sending a plate back and the manager. but i just couldn't eat more than the 2 pieces as it was just cold. Our waitress Sadirah came to check on us and i mentioned it, to which she looked and said oh yeah that's not good. She took it back to be remade immediately. She was amazing. Now along comes why the negative review. The manager LOU comes to the table carrying my steak. not a new steak but the one i had eaten from fresh off the grill. He put food i had eaten off of a plate and silverware i had used and put them in the kitchen to be put back on the grill with other peoples food. when i asked him if he had actually done what i thought he had. to which he argued that yes he can take food someone has eaten from and put it back on the grill. Now having children who like most of us started their first jobs in fast food requiring the food handlers card and going through the online course i am very familiar with food handling standards. If and only IF an item has not been eaten from it MAY go back to the kitchen. But this was not the case i had eaten from this steak. it was cut into 4 sections. It was contaminated. His response to this was the grill heats to 450 degrees. which yes it does, It takes a fair amount of time even at that to kill a virus completely. which still does not account for my used plate and silverware being on and around other peoples food. So, if you ate at this Texas Roadhouse Last night (3-30-25) around 6:45pm you probably enjoyed eating with...

Isabel was the host on my birthday night the 25th of September My sister had called ahead to get on the waitlist they told us we would be seated from anywhere from 7:30 to 8:00 we received a phone call at 7:25 stating that our table was ready we were not there yet because they had told us 7:30 to 8:00 we arrived around 7:35 my brother-in-law got there about 7:40 by this time the host had a very nasty attitude because we were not there at 7:25 when she called even though that's not what they had told us over the phone. We let her know that our party was all present s at 7:40 she told us to stand on deck so we stood there with my elderly mother and handicap cousin who shoudnt be on her feet to long and toddler two young children for a good half an hour to 45 minutes watching Isabel set everyone else and well she was doing it looking at us with a nasty face and a nasty attitude she was telling other employees she was making us wait cuz we were not ready when she called us just horrible customer service the manger was no better Lou was manager he came up with an attitude and told me that she follows his directions if that's the case you both need lessons in customer service ..I should have known better I told myself not to go to this location but my kids wanted to see new location I recommend taking your money to bell or surprise location for good customer service and food this place is THE WORST TEXAS ROADHOUSE OUT THERE and ive been to Texas all over AZ Never had such horrible customer service/food the 1 star is for our server who was trying to do her best with wat she had and was truly a gem in a pile of garbage Laila she belongs at better...