Papa Johns Pizza — Restaurant in Glendora

Let me share my experience, I had a mobile app order the day before for Valentine’s Day for 4 pizzas to be delivered to my daughter’s preschool at 11am. I am contacted on Valentine’s Day by the preschool staff that the pizza hadn’t come at 11:45. So I call the store to check in, and explained how the preschoolers have nap time at a certain time so I had noted this in the comment section but received no contact or communication about the order running late. That is very unprofessional. They just told me to fill out a review. So I asked to speak to a manager. The person on the phone told me she was the manager and I asked how do you think you can make this right? She said the delivery person was on the way and the pizza was delivered but ONE hour late. Granted, it’s busy with it being Valentine’s Day, but the lack of communication and the way it was handled was poorly done. Finally the lady agreed to give me a free one topping large pizza and asked for my name and contact information. I verified there wouldn’t be any issues for the next time we order this. So then fast forward to today, I called and told her the situation and she kept asking me the same question over and over about my order and that it wasn’t written down but she remembers me, but kept going on and not making much sense. I asked if I can get the pizza I was promised and she finally said yes so I placed the order ahead and asked for it to be ready at 5:15pm and she confirmed this. I showed up with my two little ones, and I ask the guy there how long for my order and he looks at the oven and says 5 minutes. So I wait in my car. I come back out and it’s now 5:30pm, and the lady was there that I had been on the phone with before and she tells me she forgot to have them make my pizza. Obviously at that point I did not want the pizza. I explained how it was frustrating to see 4 other employees sitting there and two of them ignoring customers while looking at their phone and then making pizza without washing their hands after being on their phone! Sooooo gross ! I don’t want pizza from there ever again. I explained how my kids are hungry and I had placed the order an hour ahead and I didn’t understand why I was told my pizza had 5 minutes but then I come back and it’s not actually my pizza. So I asked to speak to the owner and they gave me his number. So I will be making a complaint and wanting a refund from my original order. I drove all the way there and the employees made so many excuses that they had a lot of orders and acted clueless and like they were disinterested. I will never come back here. Sanitation, lack of customer service, and quality of food...

I’ve been using this Papa John’s for more than 20 years without a problem and normally would not write a bad review over a single order, but what is my last and final experience with this store was so bad, I have to say goodbye to this store forever. They’ve permanently lost a customer.

One week ago 7/18/2025, I ordered a pizza for delivery and when it showed up, the safety seal was broken. The pizza had clearly been opened. I asked the Door Dash driver what happened and what I could glean from the very broken English is that somewhere along the way to my house, she had to brake suddenly and the pizza slid off the seat of her car and onto the floor. I opened the box and saw what can be best described as a complete mess. Nothing was where it was supposed to be and I figured the pizza must’ve come completely out of the box. It was inedible.

I called the store and after waiting on hold for a long time was told in also very broken English that I would get a refund. No offer to remake and redeliver, just a refund. Ok, fine. I hung up and thought that was it. Nope…

Fast forward to today 7/25/2025, one week later. No refund on my credit card. So I call the store again and I cannot get a manager, the employee on the phone was extremely difficult to understand and after it became clear she was not going to refund, I hung up and drove to the store. I encountered the same employee and went through the whole story again, reiterated that I was promised a refund a week earlier and said I want it now. She called her manager on the phone and told me they would be happy to make me a new pizza. Ha! A week later?! No, thanks. I told her I was not going to leave until I got a refund. She called her manager again and finally, one week, two phone calls, one trip to the store, two calls from her to the manager and I FINALLY got a refund.

It should NEVER be this difficult to get satisfaction when an order goes wrong. So, if you order from here, just hope nothing goes wrong. As for me, as the raven...

I can see why the reviews are what they are here. This is the worst papa John’s do not I repeat do not go here. It makes more sense to drive to another location. My order was not correct. When I called to speak to the manager, he insulted my intelligence by saying he was the one who cut my papa Dia as opposed to taking accountability. He was insinuating the order was correct because he cut the final product. I told him what my order was. He said that’s not what I ordered I said that is what I ordered. Two other employees weee having trouble placing the order. One guy was new so I understand he neede help. I stated “the two employees called you over the place because apparently they didn’t know how to do it, why would you the manager come over to place a simple order?” He was evasive and didn’t answer the question. He raised his voice at me! He offered me 50% refund I said to him why would I get in my car to drive all the way over there just for a 50% refund he said “I could do it over the phone” I said “why are you offering me 50% my order was incorrect.” I told him what I ordered. He said he didn’t see that order there. I said “that’s exactly the point you’re the one that input it the other people couldn’t do it so what do you think you got called over there for?”he then raised his voice and said, “DO YOU WANT A FULL REFUND? I got people here!” After he yelled I tried to explain him it’s not even just about the money it’s about the way he is treating a customer. But before I could finish mentioning that he disconnected the call. This horrible and poor service for a manager. The reviews reflect the service. Great example for his employees. It is no secret Papa John’s was known for being racist. I try to look beyond that. But the way the manager carried himself...