Sonic Drive-In — Restaurant in Gonzales

Spent $65 on a large order and everything was under cooked, the hamburger patties were still cold and red, the fries were chewy and stale and cold, the tator tots were cold and stale and gummy, the drinks were wrong. Added extra vanilla to all the drinks which I paid for and didn't receive. Didn't even get our onion rings and the cheddar poppers were still frozen in the middle so where the cheese sticks. The fish and crab sandwiches bread were stale and old. Called and complained, which I don't normally do but everything was wrong. There was no manager on site only a shift lead. No prob, she said to bring the receipt, explain what happened with the meal and it would be replaced. Did tht six hours later. Guess what, same thing. Food wasn't cooked. Only difference we got the onion rings which were very undercooked, breading fell off and the onions were cold. Usually I spend $60-70 at Sonic a couple of times a month but I urge people to go to a different location. It's a public safety hazard. Do not take that chance with your families health. I have reported this to the contact section on their website but naturally I have not heard...

This location in Gonzales,La rocks! Store#5642 is the one to visit. I drive for Lyft and I had to drop off a rider in Baton Rouge,La, upon returning back to New Orleans I was hungry and decided to take a detour off the highway to this establishment. I was greeted by a happy and welcoming staff member that took my order and repeated it back to me. Within minutes my order was brought to me by a Carhop staffer named Mr.Toby. Mr.Toby was very professional and calling out to me what I odered before giving it to me, which my order was "Hot & Fresh"!. I notice that every vehicle that Mr.Toby brought food to they had a smile on there face because of his outstanding customer service.Mr.Toby is a valuable asset to "Sonic" and he deserves a raise! I also incounter another staffer which is part of "Sonic" management team Ms.Vic which she is very polite and very professional and caring! Ms.Vic goes out her way to make sure that all customers that visit this location, leaves "Happy" and it shows! I recommend all my family and friends to patronize this location to see what the "Fuss"...

Update !!! The (owner) responded back asking me to call an 800 # so it could be reported to corporate. News bulletin !! Your the owner? That's what it said on reply. How about YOU take care of it !!! Wish I could give zero stars. The sonic by the tanger outlet mall off of interstate 10. Ordered 3 ice creams. Mine was a sunday with nuts as it said "ask for nuts". Came out with NO nuts. When we told them I had no nuts the girl sarcastically said " we dont serve nuts anymore" before we could ask why , she says again with sassy tone of voice, " we are working on it". My sisters order was also wrong. We waited for them to come back out to give a refund but no one ever came back out after a good wait so we just left and they kept our overpayment. Your cocky mouth and bad service will never...