Starbucks — Restaurant in Goodyear

On a normal hot Arizona day (Sept 5th), I stopped at the Starbucks on Pebble Creek Pkwy in Goodyear while making deliveries. I requested a simple cup of ice water to refill my own Starbucks-branded container—the very kind sold by the company itself. One barista was about to prepare it, but another employee (possibly a shift supervisor) stepped in and stopped her, refusing the request outright.

This is shocking and disappointing. Every other Starbucks location in the area has consistently provided water without hesitation, recognizing that in Arizona’s climate, hydration is a necessity, not a luxury. As a customer who has purchased drinks here and completed many deliveries originating from this store, I expected the same level of courtesy and consistency.

More importantly, this is not just about customer service. Arizona law requires businesses to provide free drinking water upon request. Denying water—especially when a customer brings in a Starbucks container specifically designed for refills—reflects poorly on this location’s management and raises serious concerns about training and judgment.

In a state where heat can quickly become a health hazard, refusing water is irresponsible. This store needs to revisit its policies and retrain staff to align with both company standards and public health expectations. I'll continue to do business with the other locations -...

This place is horrible. Their service is the absolute worst. I walk in for a pick up order and there’s only one drink. Which I get I’ll wait for my other three. I get my second drink which is supposed to be iced but I got it hot. I tried getting the attention of a blonde girl with a pony tail, who literally looked like she hated her job. She turns around and says “what?” In the worst attitude ever. I tell her my drink is supposed to be iced and she tells me to next time check my order. She grabs a cup of ice and dumps the hot drink in it and gives it to me like that. Then I stand in the pick up section for 10 minutes waiting for my two other drinks. Keep in mind they’re making other drinks for other orders and no one is acknowledging that I’ve been standing there waiting for my drinks until finally a girl ask what else I need. All the baristas looked like they hate their job. I decided to not say anything but once I got back to work I realized the drinks weren’t even right. I called and asked to speak to the manager which I’m pretty sure it was the blonde girl who gave me attitude, I explained my experience and how I was upset and all she said was “Okay, I’m sorry to hear that, is their anything else I can help you with” she didn’t even care. I’m so shocked on our horrible their customer service is. Every Starbucks I’ve been to is always great. Never going to this...

This place is not a Starbucks standard store at all!! Service is horrible and super super slow no matter what time of day you go. All the employees look miserable. Like they do not want to be there. It's rare to get a drink correct. I only go there because its the only one in west Goodyear area. I will even order before my leaving my house which is 7 miles away. Still waiting when no one else is even in there. Last night they just looked at my empty cups when I asked for them. Then didn't even start on them for a few more minutes. It was a total of 19 minures for a mobile pick up with no line or any other pick ups waiting with me!! My visit from two times before, 3 other people waiting for their mobile orders were so upset, talking about how horrible their service is, how long they were waiting. Two of them were waiting for remakes because they made the drinks wrong. Its sad!! They NEED help Starbucks. Send corporate or someone...