Dippin' Dots — Restaurant in Grand Prairie

I would first like to point out that this review is not directed towards this specific location, or any physical location. My review is for the poor customer service I received via online ordering. I placed an order to be delivered back on May 24th, 2024. I never received my order that day, and was told that my order would be delayed to be delivered the following week, as the 24th was a Friday, so next Monday. Fair enough. However, as I arrive to the delivery location Monday morning, I see the package was already delivered. I open the box to find all my icecream is lukewarm and a complete melted mess. I'm confused, and look online to see when my package was delivered. Turns out it was delivered on Friday, the 24th, but hours later and I never received a confirmation email from the delivery service or dipndots themselves. I even checked my emails throughout that day and over the weekend, but never received any updates. I emailed customer service explaining the problem, only to be told that there was nothing they could do. No refund, not even a replacement order. It was about $75-$80 worth of wasted icecream. This has severely soured my opinion on the company as a whole. I have searched where I could place a review for just online ordering, but cannot find an area, so I have resorted to this. Again, I have no issues with the physical location itself, this is for online ordering. I have had no issues with dipndots previously as this was my first time ordering online as well and I would have been ok with a refund or a replacement order. If you would like me to remove this review, please reach out to me on how we can resolve this...

The guy was SO nice! I was buying a regular size for my sister and I but I was short a couple cents. I could only buy my sister one but he gave me mine on the house. He...

No one was there...it was locked up. My granddaughter wanted dippin dots we waited around for over an hour in the heat 100+ and no...