Arby's — Restaurant in Grants Pass

Attempted to try using Arby's "Contact Us" page on their website, but to not my surprise it wasn't working. Customer service at this location is poor. I don't go often, yet somehow every time I do it's through the drive-thru and I'm always told to "pull forward and wait". Does not matter what my order is, could be a simple small wrap, a burger, a gyro, or whatever, I'm always told to pull forward and wait. But somehow other vehicles aren't told the same thing. Today I was waiting behind a truck that had been waiting at the drive-thru window because once the driver got their food I could hear them starting their engine. Somehow though my small chicken wrap required me to pull forward and wait in the parking lot. There have also been times where vehicles would drive up behind me, yet somehow they weren't told to pull forward to wait like I was and I'd see them a few minutes of my wait time they'd drive off with presumably their food. Even when the place wasn't busy and I was the only person in line I'd still be told to pull forward and wait. First couple times, it's whatever it happens. But every single time it starts getting annoying and...

After going to Arby's yesterday after working a double commuting 35 min all I wanted was a French dip Sandwich. When I went inside the floor had garbage and food, and usually I don't care I'm hungry I just wanna sit and eat, but when the wait is long and no one else is in line you start to look around and notice all the detail the floor was gross the tables and seats had food on them the trash was full and the drink station was sticky and also gross. After they finally came to take my order the woman taking my order was rude and short with me. I was tired so I just brushed it off payed and waited it took longer than it should had for one small order and again I brushed it off. I was just glad I had finally got my food I was just exited to eat so I could go home.... until I opened the box. The whole thing was a mess there was barley any meat the bread was soggy and almost all the cheese was melted to the box. I was so frustrated I ate what parts I could stomach got up and left. I don't know if they were having an off day, but if this is a normal day of service for them I would not recommend this restaurant to anyone and I will not be...

There’s no way these angels could’ve known... 💔👼🏼🙏🏻

We spent 6½ long, exhausting hours in the ER — just me and my mom — navigating the hardest news we've had in a long time. Drained, emotionally and physically. What we didn’t expect was a simple napkin to remind us of kindness in the world.

This note, left by complete strangers — the sweet crew at Arby’s — had no way of knowing we were a mother and daughter clinging to each other through a storm. We could've well been tied by any relationship to one another; friend, aunt or niece etc. No way of knowing we had just come from the emergency room (other than a simple wrist band) while standing awaiting our meal. No way of knowing how deeply we needed a sign that we’re not alone. I opened the letter that was on top of our much needed food, no way of going home and cooking with tears pouring.

But they felt something. And they acted on it. ❤️

To the Arby’s crew: your words touched us more than you’ll ever know. Thank you for being a light in our very dark moment. We love you too. Your note will forever be hanging on our fridge of memories.

#KindnessMatters #AngelsAmongUs...