Subway — Restaurant in Grapevine

“Unprofessional female worker Oct 30th that evening—rude, dishonest giving info to 911 operator, and unhelpful to customers. Made customer teen autistic child and her 3 year old child cry, scream, scared and one almost had seizure due to it. After just leaving a fun Trunk oand Treat with High Schools, Fire Trucks, Police cars and more at the event and lots of candy while in costumes. This Subway took away these Angels joy and brought so much sadness. The worker there alone failed to give customer and female officers her first name. We were told mom and daughter works there, which should not be allowed, and they show favors with their guests no charge or extras at no charge to little charge for meals. They have not friendly customer service skills. They do not need to do customer service or be in our community with that negative behavior. Grapevine's Mayor, media, City Hall, BBB, and others needs to know about this mot the first time problems at this location recently. Need to review, investigation, and follow up. Review your in and external cameras Subway Mgmt. The service this location is giving, the Grapevine community does not deserve it. When young people are not properly trained and tossed into lead positions with their excuses, egos, and lack of education, it shows that town and the people you do not care. Definitely a mgmt issue. I begged them mom to please let me pay for her family's meal at another food establishment after we prayed, and she finally approved after I made sure the family was OK after police left. My heart 💔😢😞 hurt for the kids. And I will not be silent until it is resolved in a good way for these customers. The mom recent major hear surgery, autistic teen, and a 3 year old just tried to finisha good night's meal with a good meal after fun and focused day after work, after schooland after a city Trunk and Treat event. Mom said, the kids did not get to sleep and was still shaken up upto 2:15am and up for school and school bus at 6:30am. 😠 😡 This is not good!! Waiting on Subway Executive team to reply or contact me/us ASAP. The family attempted to do a simple take out order of 2 for 1 special. Worker not pleasant talking to the customer frowning when asked for assistance with internet or app. The app finally accepted cust money. Worker said not assisting her or giving money back because cust rude and yelled at her. I offered to add app to my phone to assist customer Worker should have been the bigger, calm, professional person to de-escalate issue. Officers instructed cust how to handle civil in court...

As a long-time resident of Grapevine, I can say without a doubt that there are 2 unofficial locations in this city that I would call the true heart of this community - the Sonic Drive-In and this Subway location.

Literally all locals from every walk of life comes to this location (rich and poor, old and young) and the glue that ties this together is Lindsey and Diana.

Not only do they clearly run this location with a sense of pride - going as far as knowing regular's names and orders-, but they've formed so many important bonds with others that some people come here just to hang out and chat with them (I'm pretty sure all local news and gossip comes through here) 😅.

I've seen some other reviewers who don't understand why this place gets high reviews because of their experience, but I'll clear some of this up.

First of all, Diana and Lindsey usually work during the weekdays before 2pm. If you show up afterwards or during the weekends it's likely you'll see Courtney or other staff members. While I get along with Courtney and think that she's great as well, there's definitely a different vibe while she's there.

And as far as delivery orders (such as Door Dash), I have a hard time thinking that any mistakes were caused by Diana and Lindsey (I don't order through those so I have no personal experience). They're always making sure the drivers have everything and if any mistake was made; I'm positive they'd do anything to correct it.

I don't think it's a stretch to claim that this is probably one of the best Subways in the DFW Metroplex and I'm sure many other locals would agree. If you're looking for an inexpensive meal, this is easily one of the best options...

I’m someone who likes to check reviews before visiting a place, and on our way home, this location had over 4 stars, so we decided to stop — my husband, our two sons, and I. There was a family ahead of us and another one behind us. However, when it was our turn, the staff member was noticeably rude. You could immediately tell the way she prepared our food was different compared to how she treated the other families — her entire attitude toward us was completely off.

This is one of the sandwiches she made (which we noticed after opening it). On top of that, the soda machines weren’t working... We definitely won’t be coming back. It’s the first time I’ve ever felt unwelcome at a Subway, and we’ve been to quite a few where you can tell the staff is tired or short-handed — but this was something different.

I’m not sure what it was about my family that triggered her behavior, but it was very obvious and...