Applebee's Grill + Bar — Restaurant in Great Falls

A manager seated us we asked for a high chair and after waiting ten minutes decided to get it ourselves. We then waited about twenty minutes for a server to come over we ordered drinks apps and a kids meal. While ordering our drinks he asked for id and we gave him military ids he looked very confused and said he normally would never accept one of them but this time It would work. Great Falls has an air force base and a lot of the customers are military families. He made us feel very unwelcomed and like Applebees didn't like us. It took over thirty minutes for us to get out drinks. The restaurant was not busy at all about 15 empty tables and our server only had one other one. After getting the drinks we had to wait another twenty minutes for the apps. We had no silverware or napkins and we had to get up to get those as well. We then ate the food we had, he never came to check on us or buss the table for entree. He had other servers bring all the entrees out. Took him a good 15 minutes to check on us after that. He never refilled drinks, my grandmother needed her soda refilled and had to wait till he offered the checks to get that taken care of. He still never cleared dirty plates out of the way. The entire time we had plates stacked all over the table. Once we asked for the checks he brought them right away but we pulled our cards out and the tablet ziosk on the table didn't work so we had to wait another 15 mins for him to even run our cards. We have never had such bad service or felt so unwelcome before. We also watched the manager walk by our table more than a handful of times just staring at the mess and never asked if there was a way to fix the problem. So since we couldn't do a survey on the ziosk or complain to a manager I figured we would at least notify you of how one of your...

Our local Applebee's is a staple for us. We've taken to sitting at the bar just because it's typically more convenient- well this visit, lesson learned. The bartender was also in charge of food order pickups and that's where all of her attention went. Don't get me wrong, I completely understand "low staff, her job, etc", but she had SO many to go orders she couldn't even take care of her bar customers. And honestly- we were the only ones sitting at the bar. And I knew she was busy so I wasn't mad or anything. Buuuut what I can say is I could hear some of her annoyance in flippant things she'd say out loud to nobody in particular- it kind I made the date night atmosphere less than appealing and a bit uncomfortable. And then when she would check on us after we'd been unintentionally neglected for quite some time there were no "customer service" apologies or anything- but yet I heard her apologize multiple times to the people picking up orders- she never once acknowledged we were being neglected or offered an apology for it. Don't get me wrong, it didn't change the food's taste or anything- food was great as usual and I enjoyed my evening with my hubby but I felt like her focus was on the to go orders rather than her customers that were present in front of her. Her customer service left much to be desired. We'll definitely return, we always do, but we miss the typical bartenders- Paul and another curly...

Our food was good, hit our drinks fast. It was a little chilly- to be expected though given it’s that time of year. Problem came when the waitress didn’t address my boyfriend-so I (I his girlfriend) didn’t get offended (he ordered for himself other than his main meal because he had to run out to the car so not sure where she got that). I finished before my boyfriend did (he still had half his meal and was actively eating) and asked if we were thinking about dessert, I told her we’re not sure as he’s still eating and she brought our bill. She also asked if I wanted another drink at a reasonable point in my drink but never asked him if he wanted another beer or if he wanted something else to drink. We ended up feeling very rushed because she brought the bill as we were unsure if we going to get dessert. We asked for the manager to bring up our concerns ( I’ve worked in food service and hate complaining because I know how hard the job is). We were told the manager would be finishing up something in the kitchen and would be out in a few minutes. 30 minutes later the manager finally came out looked at us and walked back into the kitchen. We waited a few more minutes she never came back out. I have never had a manager purposely ignore a customer. Needless to say we will...