I’m not going to go into the last visit at Applebees but it was a pretty crappy experience now that I think about it. It has been a while since I’ve been here and I now remember why. It was just as much of a nightmare food wise as it was tonight. The drinks and Mash potatoes were good though so I would recommend those’d. but the food on the other hand has just gone way downhill. Tonight My daughter ordered baby back ribs and they were burnt but the meat was raw. The fire must be too hot on the grill is my guess. My steak was so over cooked that is was dried out and tough. I asked for medium well and it was way beyond well. I ordered the Mac in cheese instead of the broccoli and that was an extra charge but there was no cheese in the Mac. The yummy white sauce that is usually there was non existent. So I asked for some and they brought me a cup of graded cheese. My friend ordered the bourbon street burger and they brought her an impossible burger. She told them it was wrong and hey walked in the kitchen and brought her out the same burger that they just tried to serve her, which we told them she wanted an actual burger. So we had to wait for her new burger again and we never were able to get a server back to the table to get ketchup for the fries. There was a snobby little gal walking around that wore glasses and we tried several times to get her attention but she ignored us like we weren’t even there. They did take my daughters ribs off the bill and discount the burger. So that was good. Our pretty long eye lashed waitress was helpful but she had so many tables she was taking care of I understand her not being able to be more attentive. It is just disappointing. The appetizer really wasn’t the best either. I used to love Applebees but it’s just far to expensive to not enjoy the food. Even after they discounted the burger and the removed the ribs is was still over $70 I probably will not be back there again until they can hire a good cook. I wish Chili’s was open later I would not go to to Applebees anymore and I would definitely frequent The place across the street. Sorry to have to write a bad review but it totally sucked bad the last two time I...
Read moreYesterday my family and I all went to lunch at this location. We were a party of 8. We were celebrating two birthdays in the family. The service we received was beyond the worst service i have ever received at a sit-down restaurant. We had asked the front lady if we could sit as a group by putting tables together or having one table by the bar and right across a booth. They said no because they didn't have room. I should add that at this time, it was not busy. We would have waited if that meant the family could sit together. They sat us down, and the lady at the bar took our orders. One table didn't receive any silverware or menus, so we had to get them from the other table. We had asked two different employees why they were not willing to move tables. The one waitress from the bar said it would be a fire hazard. Then another lady said we dont have a server that can work on the top area. Which mind you, it was 3 steps up, and the tables were directly across, but they still wouldn't. Another server heard we were upset, and she chimed in by saying most people dont like to wait to be seated, so that's why we put you here. We told her we were more than happy to wait, and she said well most are not." We received dirty looks and horrible service from multiple employees. The lady with red hair at the bar was on her phone at one point when we needed assistance, so we had to go ask her to help us. My sister left in tears, and the horrible part is that my family dont get together much, so this was important. We spent over 200, and the quality of service deserved nothing. I called the manager after and he didnt understand why we were upset so i asked for someone higher. That manager said during the timing we came then should have been more than able to put tables together. Its very frustrating the lack of respect this team has. I would rethink every visiting...
Read more4:30 pm on a Monday. Walked in and was looked at by everyone working. Not 1 greeting. Waiting probably 3 full minutes for someone to greet us and show us to our table. Maybe 3 people at the bar and 5 tables with people. 3 parties came in after us and were helped by the server before us. She took our drink order and disappeared for 10 full minutes. We're not the type of people who take long to figure out what we are eating, plus we saw an advert for something we came in specifically to get. There's 3 of us and we ordered the all you can eat riblets, wings and shrimp to share. First batch came out in about 25 minutes. Small portions but you can expect that with an all you can eat menu item at $12.99 per meal. Finished the 4 riblets, 4 wings and 10 shrimps in just a few minutes. Ordered a 2nd round of each. 15 minutes goes by and the 2nd round was even smaller. Wings came out a different flavor. Fries were cold. 2 riblets 4 wings 6 shrimps. Had to flag down the waitress as she was sitting at the end of our section with the other 2 waitresses plus the manager having a very loud conversation and completely ignoring the customers. Never checked to see if the meals were ok. Never refilled our drinks. It was our first visit to this applebee's and our last. There is a Chili's right next door that we frequent and that'll be where we dine instead of this restaurant. There's a reason the parking lot is ALWAYS empty and now I know that reason. Poor service, poor food, poor managment. Do not eat here if you like good food and...
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