Panera Bread — Restaurant in Greenville

The worst experience I've ever had eating out in my life. I went to this panera on the weekend with my young son. I ordered a sandwich and kids meal. I customized the sandwich to my liking as per usual, no one in panera has ever had a problem with it before. I walked over to get my food and noticed that my son's food was ready, but I did not see the sandwich I had ordered. I did see another sandwich sitting there but assumed it wasn't mine since it was not made with the customizations I requested. So I continued to wait for my food. In the meantime I took an important business call and watched to see if they put my sandwich there. When I noticed that no other sandwich was coming out I asked the employee Jennifer if the sandwich sitting there was mine. She scoffed and rudely said "yes but you were too busy on your damn phone." I said " I didn't think it was my order because it's not made correctly." Jennifer rolled her eyes and yelled at me that I better go get my money back because she won't be remaking the food and argued that i didn't customize my sandwich and I was wrong. I asked for the receipt, she REFUSED , and walked away while I was speaking. I tried to tell her what I had ordered. She demanded that I was wrong and then told me next time not to be on my damn phone. The tone, attitude and words she was using was completely unprofessional and uncalled for. I spoke with the manager and informed her about the situation. She offered me a refund and I declined because my only wish is that the staff, Jennifer in particular, be reminded to be kind to everyone. Every one is going through a struggle that no one knows about. I feel very upset about being yelled at and talked to this way in front of my child. Several customers witnessed it and apologized to me. I was truly shock and dismayed for being talked to this way. I was being blamed for her error in making the order wrong and being yelled at for being on a call. Will not be back to...

Let me start by saying I love Panera and I hate giving this review. I’ve been going to Panera’s since early 2000s and rarely had a bad experience. Tonight was the second time we have used the delivery feature of the mobile app. Ordering was easy, but will say the family meal should be grayed out if you aren’t allowing substitutions for the baguette. The food was delivered quickly, however this is when it goes downhill. One meal out of four was left off. I tried to call the store five times. Each time (after going through the automated system), the phone just rang before disconnecting. On the sixth call, I finally got someone. After telling them the mistake, I was told it would be another 45 minutes before they could deliver it. I asked for a refund on the missed item and was told they couldn’t do that. The best they could do was give me a store credit for the next time I’m in the restaurant. Since I have rarely seen a hand written store credit work, I told them I would come to the store and get it. When I arrived at the store, not only was the driver who dropped off our order at the store, I could over the lady who I spoke with on the phone talking about the “Mac n Cheese” order (my order). Not once was there an apology or any concession on how to make this inconvenience right. We will definitely be checking any delivery orders before they leave...

Panera bread. First time ever at a place of this chain, reading some reviews before. From what I saw, several customers had issues with wrong or missing orders. I can see on the check, that management has become aware of the situation and tries to improve and overcome that fact: "Your order should be correct every time. If it is not, we'll fix it right away, and give you a free treat for your trouble. Just let an associate know." That is great! Please keep that promise! Actually it worked for me already: your associate did not quite get my order completely (I do have an accent, could be my fault) and when I asked him for the coffee cup he handed me one free of charge. Thanks for that! Why still the 3 stars then only? Pros: food was good quality, coffee tasted alright, outdoor seating available in plenty, interior looked fine. Cons: outdoor is noisy due to traffic, several cups were left on the outdoor for 30 mins and probably had been there for long =no one is looking for the conditions, ham/cheese/tomato bread was good, portion size limited=simply change that appearance on the plate by adding a leaf of lettuce on which you place the bread or similar, food presentation can change a lot!!! It is an overall impression, I will certainly come back and check during...