Spitz - Greenwood Village — Restaurant in Greenwood Village

I loved the vibe and ambience here. I wanted to love the food. I got the Sampler bowl. Overpowered with really salty feta and tzatziki sauce. Falafel was tasty, well seasoned. Fries are served on the bottom of the bowl. Fries and every thing else in the bowl was OK. I like the pita strips with the hummus.

So, As I was sitting at the end of the bar I was regretting my decision. I watched bowl After bowl of half eaten food going into the trash. The portions are larger, but not to the extent that you see so much waste. To me this means the food isn’t on par with the caloric impact. Not worth the splurge. This place has a full bar and I am going to guess a lot of people have a few before they eat.

It was my first time in and I did not know that I was supposed to get my own water. I was curtly pointed to the other end of the counter. She did refill my other drink though.

I barely made it home. Everything came rocketing right through me. This is usually how I react to something not quite right. I can honestly say I am heading over to Crave II if I want Mediterranean. They are serving Great Turkish Food. I tried, Spitz, just not for me.

So originally it was a 3 stars for the food, but I am really sick now. Let’s put it this way. I have a lot of errands to run tonight that aren’t going to get ran, because I am laying on the bathroom floor in between waves of wretched...

For the past 5-6 months I have been coming about once a week. I order online and would walk up to the togo stand on the right, try to avoid the customers in the way, and attempt to look at one of the female staff to make it seem like I'm not stealing. Don't think I ever made eye contact with anyone after about 20-30 orders, but I'm all about quick/warm food so I would mostly be in and out quick. The attitudes of the employees was something I noted but never really cared about. So recently I did my normal ordering process, walked in and the togo orders were behind the desk. I then decide like everyone else to wait in the middle of the restaurant and get in everyone's way. I see my order behind the desk and the employees running all over in a fairly unoptimized setup. I wait for however long 5-10 minutes and the thoughts of "just take the order, they don't care, they don't even look at you" start to pop up. I wait another little bit and decide to take the order because Iv'e noted the taste difference between their wraps warm and cold over the last few months. Then a lady behind the front desk magically appears on my way out and shouts hey you can't just take the orders! So I bring it back and ya....

Long story short, the togo situation along with the general flow/optimization of the restaurant could use some work. Food is good and mostly consistent. Not sure I'll be coming back as...

Placed an online order at Spitz and asked to eat in when I arrived. I was told no in a dismissive way, as if I wasn’t welcome. Only after an awkward pause did they change their mind. Left feeling unwelcome and disappointed.

Another visit:

I had one of the worst customer service experiences here. All I wanted was a simple substitution: swap the juice box in my order for an iced tea. Last time, it wasn’t an issue. This time, however, the manager flat out refused and treated me with an unnecessarily nasty attitude.

Her excuse? She said the meal was “cheap enough” and that was reason enough not to give me a fountain iced tea. That logic is absurd. If anything, swapping a juice box for a fountain iced tea would actually be cheaper for the restaurant and more of a net profit. Instead of showing any common sense or customer care, the manager chose to dig her heels in and be rude.

We’re talking about an iced tea from the fountain—something that could’ve easily resolved the situation in seconds. Instead, I was left with a bad taste in my mouth, not from the food, but from the unprofessional and downright boneheaded attitude of management. A small act of courtesy could have avoided all of this, but apparently, that’s too much...