Dairy Queen — Restaurant in Gresham

-Go anywhere else!-

The wife used to get blizzards and adored them. Lately, they aren't mixed or have little to no ingredients in them (like an M&M will have 2 pieces of candy in the big cup of ice cream).

On top of that, I tried the malts from a different location and it was amazing. I decided to start ordering them from this place near my house. First order was the Large Hot Fudge Malt. They added barely any flavoring at all. It was disappointing. This time, I ordered a Large Hot Fudge Malt AND paid an extra dollar just to put extra hot fudge, that way I knew it would have enough of the flavoring. The delivery driver dropped our order off. My wife's blizzard wasn't even sealed (the driver had a picture showing that it wasn't them, the location had the drink unsealed on the counter in the carrier). My malt was pure white. It was plain! Not even vanilla flavoring or anything. It tasted like frozen cream with malt powder.

It also took many phone calls over the course of an hour to finally get ahold of someone. When they finally answered, I asked what I just received since I ordered a Hot Fudge Malt with EXTRA fudge. The guy said "Ohhh....yeah. Well, if you bring it here I'll replace it." I explained that I don't have a car, hence why I ordered a delivery. He told me that it's either I walk the 2 miles there (I'm disabled using a cane by the way), or there's absolutely nothing that he can do.

You read that right! No comping, no refund, no sending the driver back out, no emailed gift card for the amount of my drink, no store credit, absolutely nothing! This guy also said that he is the shift lead there. So he is in charge and refuses to make this right.

I will be calling corporate in the morning. Obviously someone needs to be retrained. Not only for quality control and ensuring orders are completed correctly, but also for how to properly take care of a situation. If they can screw up so badly multiple different days when someone simply orders 2 little cups, who knows how badly they will ruin your entire meal. Do not order from this location until the district manager gets involved.

EDIT TO ADD: The reply below from the alleged owner proves the lack of foresight and customer service in the situation. They say to contact the delivery service and that they have no control over that. Door dash would have no liability in the store making a mistake on the order. Therefore, they do not reissue a delivery for this. As for the other solution, the idea is "We completely ruined your order that you had delivered? Walk 2 miles down here and we'll give you the same order." No delivery, no meal thrown in (to a customer feels like they're getting taken care of, to a store it costs around $1.12 in food / labor loss), nothing possibly extra at all. Simply to go all the way down there and back for your drinks they already screwed up. There are many options that can be utilized, I worked as a DM in the service industry for many years, the management of this establishment obviously does not wish to utilize their options. Instead, they do not mind losing customers while making excuses....

WHY ISN'T 0 AN OPTION FOR STARS?!?! I can not express how extremely unprofessional the staff is here and the poor quality of blizzards that were given to us on 09/09/2018 @ 8:30pm

Our group of friends WERE big fans of Dairy Queen, but after tonight we will NOT BE RETURNING TO THIS LOCATION due to the TERRIBLE CUSTOMER SERVICE.

Our group went inside of the DQ and purchased 7 medium size blizzards. The staff working this evening made the blizzards, but then set them aside at room temperature causing them to begin melting. Our group waited 20 minutes after they were ordered and by the time they handed us the so called blizzards they had become syrup/ shakes. The staff did not make ANY ATTEMPT TO CORRECT the failure on their part.

The manager was completely unprofessional in how she not only treated guests in the lobby, but also in the way she spoke to one of our group members over the phone who called to inform a manager of the experience we had. She made comments in front of customers in the lobby about the situation at hand, which made the customer's uncomfortable. During the exchange over the phone call the night manager Joey refused to give us the necessary information to seek upper management and decided to hang up on us, instead of helping us find a resolution. Needless to say we were very disappointed with our experience and don't want to have an experience like this again, therefore we will take our...

Honestly, you’re better off to drive to Troutdale then to visit this Dairy Queen. I have kept my mouth shut on multiple occasions at this Dairy Queen and just went with it because their kids but this location is absolutely awful. The kids always seem like they messed up and that you’re inconveniencing them I just went through the drive-through after placing a mobile order that was very simple and whoever was working on the microphone at this location on May 3 at approximately 6:15 PM is so incredibly rude. He informed me that I can come inside to pick up my order. I’m not a DoorDash or I literally placed it on their app. I thought employees like that better and he was extremely rude and knew it as well because before I even said anything, he stuttered and apologize for being rude, but that’s not customer service. I worked in customer service for 20 years and you don’t treat people like that I don’t care what your job is the person that is doing the hiring. I suspect probably the owner should really take a little more time because I have multiple friends that have said they’ve been treated poorly at this location as well. Do better (I do wanna mention, though the kid that was working the drive-through window was fine. It was whoever was on the microphone was absolutely awful. Then I sat in the drive-through and watched him run his mouth about me after the...