McDonald's — Restaurant in Gurnee

Yesterday my sister and I decided to stop in to allow her daughter to play before a family gathering. My sister informed me that I could receive a Big Mac free of charge by downloading the app and using the coupon. So I proceeded to do just that. After downloading the McDonald's app I proceeded to the kiosk in an attempt to redeem said coupon. I couldn't figure the kiosk out so I went to the counter to ask if they could do it for me. I informed the Manager that I would like to redeem coupon for free Big Mac but I couldn't do it on the kiosk. She then informed me I had to make a purchase in order to receive this coupon. So I decided to make a purchase. After doing so I scanned coupon for free Big Mac. I received my purchase excluding my free Big Mac. So I told the Manager I didn't receive my free Big Mac. She says in turn you didn't say you wanted one you only said you like to make a purchase. I again informed her that I had indeed say so several times. She proceeded to argue weather or not I had. She then told me that she was "trying to tell me in a nice way" whatever that means... By this time I got upset and asked if me could stop the conversation I would like what I had originally came for. She then informed me that I wouldn't get it. I said but I scanned my coupon for it. After informing me that I would not get my Big Mac and having had to make an unnecessary purchase I began to feel my entire body get extremely hot and my chest got tight. I then told my sister that we would have to leave because I felt unwell. Keep in mind that I was also embarrassed because this was done at a busy time. The coupon states that you can receive Big Mac FREE OFF PURCHASE... I was forced to MAKE A PURCHASE AND NEVER RECEIVED MY BIG MAC. I am strongly considering taking legal action against this franchise for false advertisement and...

Order #669 on Saturday 7/29. First time ever posting a review due to an all time awful experience in my 20 years of restaurant going.

After waiting 20 minutes, another table realized they received the wrong food. Staff brought the food back in the kitchen, waited 5 minutes, and tried to serve the same food to me after it was open and gone through. In shock, I acknowledged that that food was just at another table and the lady said that she messed up and still insisted I take the food. I then stated that I do not want food that another customer went through. I then received an attitude.

After getting to the 30 minute mark I voiced my displeasure (it was two happy meals and two burger meals, not too large) with the wait given all other orders were going out. My kids friends had finished eating and were ready to leave. They then provided my food at close to the 35 minute mark. The staff and manager (who was behind the counter as well) did nothing. No apology, not a word.

I have since confirmed that this is indeed a health code violation. If the staff showed the slightest bit of empathy or understanding, I would not be posting this. I had worked in the restaurant industry for almost a decade and everyone knows you don't serve...

Weirdest drive-thru experience ever. Ordered breakfast for myself and my kids. 5 sandwiches- pulled to the 1st window to pay. There had been a couple cars right before me that paid & as I pulled up to pay, the worker was turned around w her back toward me and was putting together happy meal buckets. I sat and waited, and waited, and waited. Seriously, minutes. I knew she had to know we were there because I was RIGHT behind the others she'd just taken money from and there were a bunch behind me waiting. I didn't want to be rude and knock on the window because I knew she had to know there were people there, so I waited. Finally, she turned around, gave me to total, swiped my card & never said anything to acknowledge what had just happened. So, I paid and pulled to the 2nd window. I got my food & quickly glanced in the bag & hoped for the best, since I knew other cars had been waiting as long as I had for me to be able to pay, but when I got back to the hotel, I was missing 1 of the 5 sandwiches... no breakfast for mom. I didn't have the time or energy to mess with going all the way back and taking up more of my kids fall break fun time, so I they made some extra money off...