McDonald's — Restaurant in Gurnee

Customers never aware prior of when coffee and ice cream machines are down and it’s a HUGE inconvenience!!! HORRIBLE customer service for the inconvenience as well!!’ This is the 6th time I’ve had inconvenience with their machines being down at this point! I ordered through the mobile the mobile app iced coffee. When I approached drive thru window I was told the machines are down and I would have to wait an additional 12mins for 1 drink to be made smh. I had to go to work and didn’t have the time to wait so I asked if there was a way I could get a refund for my money I paid for extra customization to my drink, and for my reward points I used. I was told they couldn’t due neither for the inconvenience. Do better!!! The company should make customers aware through the app or on the location’s website when the machines are down or for cleaning so customers don’t waste gas or money...

Placed a curbside order, 15 minutes passed and it was never brought out. I tried calling but no answer. I then decided to go through the drive through and I told them I didn't think it went through. They proceeded to put through the order I canceled without me realizing. I was given the 2nd order and asked about where my first order was (fries). The manager said we don't have it on the screen (looking at the 2nd order). I asked him to look at my mobile receipt but he refused. He threatened to call the cops on me if I did not leave. I spoke with the employee at the window who was very polite and understood that there was clearly some error/issue. While I was explaining to the employee at the window what was going on, I think the manager realized that I did indeed have an order from 20 minutes ago that they never brought out. Corporate will be contacted about...

We went to go through the drive through and couldn’t see the menu because the screen was broken, so when the lady came on the intercom we asked her to give us a second because we could ‘t see the menu and wanted to go to the other ordering station. She proceeded to say “Why its going to be the same on the other screen?” in an extremely rude tone but we just explained that we couldn’t see the menu because the screen was broken to which she responded with more attitude saying “the menu is going to say the same thing so what do you want?” We tried explaining that we literally couldn’t see the menu and she said “okay then” in the rudest tone ever and because of that we just decided to tell her “bye” and just to left. There wasn’t even a line. This happened on 5/29...