Braum's Ice Cream & Dairy Store — Restaurant in Gypsum Township

Let me tell you about the time I walked into Brahms in Derby, Kansas, and accidentally became the most respected ice cream shopper this side of the Mississippi.

I roll in with my two granddaughters, who—despite being 5 and 9—somehow eat like a pack of retired sumo wrestlers on cheat day. Our mission: ice cream. Not one flavor. Not two. No, we went full dairy doomsday prepper mode and got THREE full gallons. One for each of us, because sharing is for communists and people who don’t understand the sanctity of dessert.

The employees didn’t even blink. Didn’t try to stop us. Didn’t judge. They looked me in the eye like, “Sir, this is Kansas. We’ve seen things.”

We picked out three dangerously delicious flavors. Birthday Cake, which I assume was created by unicorns during a sugar-fueled rave. Chocolate Chip Cookie Dough, which has so many chunks it qualifies as a construction material. And Strawberry, because we needed one flavor that made us feel slightly less feral.

Then I said the words that made the cashier’s eyebrows do a dance: “And I’ll take a box of waffle cones.”

He hesitated. “A box?”

“Yes,” I replied, “A box. We're running a cone-based operation now.”

They handed me an entire box like it was a briefcase full of gold. I half-expected security clearance.

My granddaughters were vibrating with excitement. I may or may not have heard one whisper, “This is the best day of my life,” while hugging the gallon of Birthday Cake like it was a long-lost sibling.

By the time we got home, we were ready for action. We opened an assembly line: one scooper, one quality control supervisor (the 5-year-old), and one designated cone filler (me, obviously, because I have the wrist strength of a man who's scooped for decades).

End result? Pure chaos. Delicious, sticky chaos. One dog now smells like strawberries. There’s cookie dough in my sock. I don’t know how it got there.

But I’ll say this—Brahms in Derby delivered. Quality ice cream, fast service, no judgment even when I looked like an ice cream hoarder on a lactose bender. Five stars. Would absolutely do it again. Might even add a fourth gallon next time if my cholesterol numbers come...

I went in a week ago, waited 5 min for someone to take my order, was told to hold on and 6 min later someone asked for my order again. As I was providing my order he cut me off without allowing me to finish. When I got to the window, I asked for his manager, he kept asking me what I needed with him. I parked, walked in and asked for a manager again. He lied to me and told me his manager was with the truck several times, went to the back. whispered with another employee in the where the food is made at which I could see through a reflection, This guy walked up to the desk and told me that he just got there, was the other manager, which was another lie. The three employees told me they could not give me their managers name or their name., I looked over and saw the two yogurts that I had ordered just sitting on the counter where flies Credit were in & they literally put the top on the yogurt after swaying flies away and placed it in the refrigerator to provide to someone else. I called corporate, they stated there’s absolutely no policy that says they are not allowed to provide the manager which is James and should have provided their name along with. Corporate stated they would have district return my call of which has not happened either.

The morning crew is probably the absolute worst employees ever. No customer service, flat out lied and willingly places food thst had been sitting uncovered gor at 40 min at that for someone else to eat.

I went to Wichita Braum’s and was served in five minutes.

Needless to say, I hear this is the reputation this restaurant is...

The food really was just fine, but the service was pretty terrible on my most recent visit.

When we went up to order, the young man trying to take the order had no badge and was only halfway paying attention. That lack of attention led to us being overcharged a bit when he entered the two kids meals as two junior cheeseburgers. When we paid in cash, he seemed confused when he gave me too much change back and I wanted to give back the extra.

Again, the order was just fine, but we caught the cost discrepancy in between and my wife went up to the counter and just wanted to let someone know. Another person without a badge claimed to be a manager and rolled their eyes at the comment. They did at least give us a couple of kids toys for our trouble.

The whole place seemed to have an off vibe. All the kids seemed in over their heads and there was no real visible adult leadership on the floor at the time. It's too bad, with a bit of refinement, I think they could have made the most of a...