Mi Rancho Mexican Restaurant - Hackensack — Restaurant in Hackensack

Only giving two stars because the quesadilla was very good like always .I usually order through uber eats or grubhub but today I decided to call the restaurant directly and place an order for delivery . I ordered my usual which is the carne asada and the kids chicken quesadilla for my child . But I also decided to give the calamares fritos a try and wow was I disappointed . Well to start off as you can see in the picture the carne asada doesn’t look good and as soon as I started eating I realized it had a very different and unpleasant taste and the smell was very strong, I took one bite and I ended up throwing everything away . The calamares were also undercooked. I spent over $50 on my food which was a total waste of money so I obviously decided to call the restaurant and let them know and the girl I spoke to on the phone gave me absolutely no solution. She just kept saying “oh yeah it’s just probably the marinade maybe they used something different today that’s why it has a different taste because everything else looks fine and you are the only one that has complained today” and I kept on insisting that it wasn’t the marinade there was definitely something wrong with the meat because like I said I order from here at least 4 times a month and i have never had an issue before . I just felt like she tried to make it seem like I was making stuff up but honestly I have no need to do that like I said this is the first time this has happened with the meat . She just seemed in a rush to get off the phone with me and at the end she just said “ I’ll let the kitchen know that the marinade isn’t good” and hung up. Even though I was actually being pretty nice about the whole situation . Usually a guy answers the phone so It’s just really frustrating to see the lack of costumer service skills this girl has. Honestly I’m just SO disappointed that I spent so much money on something I couldn’t even eat.

Update to this review: I contacted Gustavo after he left the response to my review and I never even received a call back or a reply from him. Sad to know they don’t care to resolve an issue for a long time customer who has been ordering from them for years at least 2 times a month. Very...

We decided to go here on a whim. We figured since it was close by and had a craving for Mexican food, it would be a win/win. WRONG! We walked in the front door and waited to be greeted but no one came. I finally asked one of the waiters there and she said that we can go ahead and pick a seat, first red flag. We sat down at the table and waited a good 6 or 7 minutes before anyone came up to us with menus and silverware, second red flag. We then waited another 8 minutes for someone to come back to ask us what we wanted to drink and if we were ready to order. We put in our order all at once. He proceeded to bring complimentary nachos with salsa along with our drinks. After he left our table, we waited a good 35 minutes for someone to either a)bring us our food or b)offer us something else to drink, but no one came. In this time, a party of 2 and a party of 4 came in to the restaurant. In the 35 minutes that we were sitting there, these tables who came in after us were 1)greeted and seated at their respective tables, 2)promptly served their drinks and complimentaries, 3)their entree order was promptly taken, 4)their entree was physically served. Now, I'm an extremely patient person, but seeing this prompt service to everyone else but our table really left me angry beyond belief. My boyfriend finally got up, went to the waiter, told him we no longer wanted the food, explained why, and offered to pay for the drinks. The waiter rudely responded that the food would be ready in a few but if we really wanted to leave, the drinks would be on the house. Geez, thanks! I would never go here or recommend it to anyone. Personally, I think this was a race issue. Everyone in the restaurant was white. I am Indian and my boyfriend is black. Ironic that the only minorities in the restaurant were treated this way, but that is for you to judge. Do yourself a favor and go to Rivera May just around the corner. The food is amazing and the staff is a lot...

There’s nothing better than finding a little gem around your local streets! I was so happy to have checked out Mi Rancho!

Cute, family owned, authentic Mexican restaurant offering a variety of traditional plates. To start, we ate complimentary chips and salsa, I loved the salsa! Chunky salsa with just the right kick! For dinner, we split the parilla mixta and steak enchiladas! AAAA-MAZING!! For my meat lovers, you won’t go wrong ordering this dish! It came with chicken, steak, shrimp & chorizo! EVERYTHING was seasonly perfect & grilled to perfection !! I honestly couldn’t get over how delicious the rice and beans were and I’m a harsh critic ! The enchiladas were stuff with meat and covered in cheese and salsa verde. Pro tip: ask for the red sauce on the side to drizzle just the right amount ! For dessert we ordered fried ice cream, WOAH! The ice cream had a caramelized-like coat of dipped crispy flakes and honey. DELICIOUSLY YUMMY!

The service was great, our waitress was friendly and super attentive. The restaurant is BYOB so don’t forget to bring a little something. Street parking only but we had no trouble finding a spot across the street. Also, there’s 2 locations, Hackensack and Teaneck so make sure to check one...