Shelburne Falls Coffee Roasters — Restaurant in Hadley

To be honest, it's been a while since I went out to a coffee shop with my dear friend Gwyn, but this Saturday morning we decided to get back to the tradition of it all. She chose Shelburne Falls because it's currently her favorite coffee shop, she goes there like every Thursday. So we drive into the parking lot, and it doesn't exactly look like a coffee shop from the outside, but then again, what's a coffee shop supposed to look like? I had driven past there so many times without ever knowing what it was. The shop was busy, I mean, Saturday morning and all, gotta expect that. At points there were lines out the door. Tons of UMass girls, kinda intimidating because they all look the same with their straightened hair and full faces of makeup. We snagged a table and set up to do homework after we ordered. I got a large soy latte and Gwyn got her usual, a spiced maple latte, she said it was really good. Both of us burned our tongues on our drinks, but to be fair that's mostly user error because we can't wait for anything. The bathroom is way in the back around the corner and behind a tapestry, so it felt like a forbidden place. There's a sign up front that points to it though, so easy enough to find. The bathroom itself was real bougie, there's a nice chair and wardrobe, except its also super drafty, so I can't 100 percent garauntee that it's not haunted by a ghost. All in all, good customer service, good coffee,...

It's okay, I'd rather support a local small business like this one than a Starbucks or Panera that destroys them, but I had to wait 25 minute for a simple latte at a time when there were few customers. When the latte was finally ready, it was very good! Thanks! And the person taking my order was very friendly.

Atmosphere: informal, seems primarily like a college undergrad hang-out and study place.

Unfortunately, the place was trashed. I'm not sure why customers would trash the place. No one was bussing so I had to clean in order to sit--throw away left-behind bags of chips, wipe down the table, and kick away the lettuce under the table. Despite the lack of tidiness, my throat is now burning because they ARE cleaning at some point with strong-smelling chemical products (you know, that toilet cleaner smell).

They are clearly under-staffed. Boss, please hire more people.

These downers are too bad, because otherwise this place could be a wonderful independent coffeeshop in a college area where there is a lack of study-coffeeshops.

If they have outdoor seating and if I have a lot of time, I...

This establishment is entirely run down and unkept. The parking lot is littered with potholes, trash, and rubble. The building is falling apart at the seams. The service? I don’t even think you could call it that — I put in a pick-up order of coffee and they didn’t even make it for me. I went inside to pick up my order and they had an empty cup waiting for me. They gave me the empty cup and directed me to make it myself. I proceeded to the “section” they have set up consisting of a couple different coffees and milks that are “self-serve” as if this were a fast food joint with fountain drinks. Being that this place is not a fast food joint, I find that having a self serve area exudes quite a careless intention toward their customers — no matter how simple or complicated the coffee/drink order may be. On top of that, the coffee I poured into my cup was exceptionally watered down and of poor quality. To sum up my experience, I am very displeased with the quality of their products, their lack of customer service, and the...