La Granja Parrilla & Seafood — Restaurant in Hallandale Beach

Tonight my husband and I went to La Granja for our first time ever. We looked at the physical copy of the menu from a full stack of menus that the restaurant had on the counter for customers, so I used that menu to place my order. After placing our order we noticed the price was higher than what we seen on the menu. After asking them why the price didn’t add up the manager tells us that in the system it’s a different price ($14.50) so I asked him why is that we were charged for a price that did not reflect the physical menu on the counter. He then goes and tells me that those are the old menus and that those are for customers to see the picture. To me that is false advertising and robbery. If the price changed in the system that same price should be reflected and represented on the menus. As guest and first time customers in the store it is very misleading. Then after expressing to him for understanding all he says is sorry but this is the price in the system. Shortly after he begins to smirk, chuckle and laugh speaking in Spanish with his coworker in front of us which I found even more disrespectful. For a first time experience I am disturbed and bothered at the fact that as first time customers and guest who spent over $50 on food were laughed at. Then the manager addresses me to say do I want the food or not, so unprofessional and to be spending money with them and treated this way is disgusting will be my last time ever going back...

I've been here many, many times. Not only at this location, but at multiple other locations. The food is hit or miss. Had the "Bahama" platter, asked the gentleman if I could have something to substitute the French fries, the cashier said no. However, when I came to this page to write a review, I see that another customer posted a photo of the SAME platter with Rice instead of fries. The only 2 items on the platter I enjoyed were the shrimp and fish. The salad was soggy, as were the maduros (sweet plantains). The French fries were only decent when dipped in the complimentary sauces they offer at each table, otherwise they were MEH!

The customer service is ALWAYS subpar. Nearly all the employees never smile when I go. Maybe with the exception of one or 2 of the ladies that keep the dining area clean. As I'm writing this, an employee is having a situation with one of the employees putting their hand in the customers face. I don't think they know the meaning of Customer Service.

Management its time for an employee meeting to stress the importance of customer service AND keeping the food rotated and FRESH!! Instead of sitting and...

So/So. Customer Service was lacking. Expeditor questioning if we was supposed get beverages with our order when the special stated 2 beverages. Even after showing her my receipt, she gave a woman after us cups without questions. Lucky my order taker came and gave us our cups without any problems. Also it took too long to get my order. It(my order) was sitting in the wait station for at least 10 minutes. Probably longer because I started timing once I notice my order there. My meal was lukewarm at best. I would never normally write a negative complaint however I feel whomever the expeditor was made my visit here my first and last. With some many restaurants of this genre around south florida I rather try a cafeteria in a gas station before coming back for lack luster services. The other people in our group enjoyed their hot and fresh meal. Most of the workers seemed to do at least a good job from my perspective minus the young lady whom expedite my meal.So this is my reflection on the inconsistent customer service I...