Chipotle Mexican Grill — Restaurant in Hammond

I entered the restaurant at 7:05PM. There were trash cans all out of the metal containers barricading the walk way to get in line.

I ordered a kids quesadilla and the person asked me which sides I wanted. I said fajita veggies. Another employee quickly stated that the kids meals only comes with rice and beans. I stated that’s not a problem please put them back and give me the rice and beans. The employee stated “no we won’t charge you this time. Just for next time” I also order chips and salsa. When I got to pay the cost in too high. I check my receipt and I was charged $1.60 for the fajita veggies I literally said I didn’t need.

I tried to bring this to the attention of the cashier and she became irate and started saying “well I actually mischarged you. I should’ve charge you more.” I tried to engage in respectful dialogue and she refused so I asked for a refund. She then proceeded to write on my old receipt a false narrative that I “didn’t like being charged for the side”. That is incorrect. That is fraud. I was not incorrectly charged. You say the cup of salsa and assumed it was a side. It was not. It was apart of the chips and salsa I order. She literally made you guys waste the entire order of food because she refused to communicate with her peers about what happened.

Dear Kaylia, I have a Masters degree. I know how to do basic bath. You were incorrect with your calculations. And you’re a poor communicator. Which leads to poor customer service. Enjoy policing customers over fajita veggies they didn’t want. Kaylia will drive away all of your customers. Please stop speaking and try listening. It...

Update for recent visit: Trash. Bowls half empty. Barely any chicken. Ordered fajita veggies but got none. Most importantly, the food was COLD. Not lukewarm. Cold. Sticking to my previous post and not dining here again.

Got a chicken bowl. Tastes fine. Just wish there was consistency in amounts served. Chicken bowl with barely any chicken? Pay an extra $1.70 for queso but don't get a full scoop? Items should be weighed or something to ensure consistency. I wish I had taken a picture before I stirred it but was hoping there was meat under the shredded cheese. Sadly disappointed.

Update: Reached out as requested below and was told:

Hi Kori,

Thank you for reaching out to us, I am happy to help. I am sorry to hear the store was out of toppings and you got a small amount of food from your order. I’ll share your concerns with our Hammond Crew so we can make sure we’re serving up filling portions from here on out. Please let me know if there is anything else I can do for you. Have a great day!

Sincerely, Hemkaye

Customer Care Coordinator Chipotle Mexican Grill

Maybe a lesson in customer service is needed too. Hope they get it right for future customers. I will not be visiting this...

Disappointing Experience at Chipotle

I visited Chipotle last night for a steak bowl, but my experience was frustrating and unprofessional. When I placed my order, the server told me they were out of steak. However, the cook had just finished cutting up steak, which made the situation confusing. Instead of making my order, the server just stood there, saying nothing.

Another employee (the cashier) then whispered something to the cook, who looked puzzled. After that, she came to the counter and repeated that they were out of steak—without any explanation or effort to accommodate my request. No offer was made to provide steak later or suggest a reasonable alternative.

While the first server did mention other protein options, I specifically wanted steak, and the lack of communication and professionalism from the staff was disappointing. A simple explanation or better customer service would have made a difference. Unfortunately, I left without my meal and with no desire to return...