Five Guys — Restaurant in Hammond

We drive specifically 30 miles to come and get dinner here because we love it. I never leave reviews but hopefully changes can be made. 1. Had yo ask twice for peanut boat when ample amount of workers standing around joking with each other. 2. I didn't order onions and there was an onion taste as well as no ketchup was put on. 3 wet condiments were put on husband's bottom bun causing it to fall apart before 2nd bite. 4. Drink machines empty of specific drinks( not being refilled. 5. Drink machines disgusting. 6. Ketchup empty. 7. Ketchup packets gross with sticky substance spilled all over. 8. Counters not being maintained and dirty. 9 no napkins at all given. This is clearly a staff issue seemed just a general non caring. (Not all the staff of course). Maybe need some more management oversight. 12/14/2024at 4:08:40 hopefully this...

Last night while out with my family we decided to get Five Guys. This was my first time there. I liked that the restaurant was so clean and the staff was so nice. Everyone there gave superior service. The hamburgers are worth every penny spent. They were juicy, piping hot, and the toppings were garden fresh. Everything was so delicious. If you want a real gourmet burger this is the place to go. It was like going back in time when things were done right and with pride. One thing I thought was cute was they had a place where children and the young at heart could draw and hang their artwork in the restaurant. My daughter took full advantage of this. The finishing touch to this evening I enjoyed, were the peanuts at the door you can take home with you. It was truly an "All American" experience. Five Guys, Its like a little piece of...

It pains me to be negative but last night we ate at Five Guys after traveling the first part of the day then working until almost 9:00 pm without eating. I realize it was late but they stay open until 10:00 pm. If your open then there is no excuse to serve nasty fries. My fries were cold, greasy, and had definitely been sitting around to long. The burger was good but people really Five Guys needs to figure out who deserves to work for them & who doesn’t. The young guy who doesn’t care what he serves needs to go. Keeping fries fresh means out with the old in with the new. Take time to drop some fresh fries and get the oil off. At home we place them in paper towels to absorb oil before serving. It’s a shame I was looking forward to fresh fries with malt vinegar but instead fries went strait to...