Taco Bell — Restaurant in Hampton

How is this store still open? Placed an order on the app at 8:51 pm, it said the order would be ready at 9 pm. We decided to go into the store since the drive thru was busier, huge mistake. The order was 1 steak and cheese chrunchwrap sliders, 1 caliente chicken burrito meal, 1 discovery luxe box and 1 steak grilled cheese burrito. I waited 30 mins before asking one of the employees if my order had gone through and was on the screen? The employee said yes it was on the screen over the drive through but hasn't made it over to the other screens. In that 30 mins, 4 people came in and placed an order and left with no problem. About another 15 mins pass, some girl comes in cussing on the phone and then yelling where is her order? Demanding a refund. She started threatening to steal all the mobile orders that were completed. She threatened to steal the cashier register. She said she was going to climb over the counter and beat everyone up. She started calling everyone working there profanities. After her yelling at everyone for 15 mins, she asked for another refund and the manager came up and gave her one. I then asked for a refund aslo. He said he couldn't give me a refund because I placed an order through the app. I asked when my food would be ready since its already been an hour. He said I would get it when I get it, and he doesn't have a time for me. I said okay well I would just like my food then and he said I was trying to make it but now i'm over here talking to you instead of making the food. I said okay well can I please just get my food then. He said you just have to wait. I asked how people can come in and place an order in store and leave within 10 mins of ordering but my order has taken an hour and I still don't have my food. He said that's just how it works. He then told me I need to stop yelling and cursing at him. I never raised my voice or said one cuss word. I said there was just someone in here cursing at everyone and threatening people and they didn't say a word to her, But they are yelling at me. 8 People has come in placed an order and left while i was there. There was also multiple people that had placed door dash, uber eats or mobile orders that had come in and left also. We left without food or a refund. I called tacobell customer service they offered me a refund and one free item. I think that is a tad bizarre for the manager being so rude to not only me but other people...

Taco bell never lets me down.....UNTIL now. The drive thru line was long, so I went inside for once. WOW, never again and def will never be visiting this location again. KIDS for managers that act like they are doing me a favor by taking my order. I called to complain on the children at the counter and apparently the children were the managers? I don't know I'm very confused because my ticket says Jose P checked me out, but then his name is Nick who was talking to me on the phone. I would assume one of them is the boy with beads in his hair since he was also a part of the 'bashing" on the lady who was just trying to make sure everyone was doing their job. This guy in the picture, not sure if he is Jose P or Nick, wouldn't even look at me while giving me my receipt, holding it like I was beneath him and not even looking at me...all while talking about the girl (who i thought was a manager) and how she was reprimanding his best friend Shakira, with Shakira. Rein-acting Shakira clocking herself out because she was asked to clock out if she wasn't doing any work. He was pretending to clock out on a computer pretending to be Shakira and said, "Catch me if you can". I felt bad for the girl who kindly took Shakira to the side to tell her she was being disrespectful. This all was in a crowd of customers. People like this shouldn't be taking up positions that people that really could use a job could have and actually bring some customer service to the table. Oh and Jose, Nick, whatever your name is.....ya been caught. Enjoy looking for...

ALL of our food was cold, and we waited a long time at the window. We did have a semi large order, but we assumed everything would be hot and fresh. No one was in line ahead of us, and when we pulled in, no one was behind us either. The crunchwrap had absolutely NO CRUNCH! I haven't had one in years and was ready to enjoy it. I was highly disappointed. My husband got a Mexican pizza, and it was placed on the bottom of a very large bag. Needless to say, all of the toppings and cheese from the pizza were stuck to the lid of the box. It was completely smushed and not edible as a pizza. My daughter got soft tacos and fried and said they were good l, they just weren't hot. At all. The trip cost us over $50, for that price I could have gone to the store and bought everything we ate and had more groceries leftover. If I had known, we would be so disappointed I would have done just that. We were looking for a hot, quick dinner, and that is not what we got. We also ordered nachos and received the two cheese cups but no chips!! When my husband went in to request them, we had to wait even longer. Our food never had a chance to be eaten hot and fresh, it wasn't delivered to us that way. We will not have taco bell for a very long time,...