Applebee's Grill + Bar — Restaurant in Hanford

Loud.

Unsafe.

Unruly patrons were covered for their threatening other patrons. They were a big group at a larger table, and were likely to provide the establishment with higher sales and the waitress with higher collective individual tips.

Management did not protect my sister and I, seated across from this loud, drunken, aggressive rowdy crowd.

Tip: if you like a peaceful conversation with a friend, ask for a quieter table area, even though it might take longer to get a table.

It took us 36 minutes of waiting in line just to get any table. Few quiet area tables were available. Many more party tables.

Aggressive invasive people we never knew sat at the table across from us drank too much, lost their ability to think clearly, were not in their right minds, eavesdropped, jump into my sister's private conversations with me and with the private phone call that came in from her long-lost friend. The friend said she could not hear my sister because the background noise was too loud. My sister said it appeared that the people across from us likely had too much to drink and were drunk.

Then this woman we did not know who sat closest at arm's length across the aisle from us overheard my sister's statement, took offense, made a loud baiting threat, as if she were inviting a parking lot gang fight, and then the woman sitting across from her joined in with the threat, and then the six men were at the edges of their seats too, ready to get after my sister and I, too.

My sister had to abruptly end what was supposed to be a private phone call.

My sister needed to use the Hanford Applebee's restroom, but said she did not feel safe to.

Our waitress came around and was very friendly to the rowdy gang, but told my sister that she was rude! ...

... My sister just wanted to enjoy a delicious peaceful meal and good reconnecting conversation with her childhood friend and me.

My sister's friend could not understand why loud strangers were interjecting themselves into our separate seating space and conversation.

... The 30's - 40's female manager then came by, but instead of diffusing the situation, she, too was friendly to the rowdy gang, and in a roundabout way told my sister "We keep an eye on our people." and... "You must know that it gets loud in here." This was an indication that my sister was nudged to go eat out elsewhere in the future.

These statements indicate that the establishment cannot really curb the drinking or dangerous threatening behaviors of aggressive rowdy groups, and that in near-perfect storm situations like ours, very bad situations could place other innocent dining guests in danger, too.

In this dangerous threat situation, the establishment dropped the ball to protect my sister and I as their diners, from over-the-top aggressive private space-invading conversation invading partying drinkers of too much alcohol.

There are laws that require establishments that serve alcohol, to diplomatically refuse providing too much alcohol to patrons who are so obviously inebriated that their behavior becomes threatening to other diners.

We were private individuals in a private space trying to enjoy good food and a sisterly outing.

My advice would be to probably enjoy this Applebee's early before the 5pm and later groups come.

Great food. Some servers are fantastic.

Safety is now a...

I placed my order around 5:30pm and the order said it would be ready at 6pm. I arrived at Applebee’s around 5:55pm and when I arrived I didn’t receive a text verifying my order. Normally I would receive a text saying text “here” when I’ve arrived to pick up my food. I did not. At 6:05pm I decided to call the Applebee’s and they assured me that my order would be out shortly. I waited for another 25 mins, still no food. I understand it being a Friday night and it being busy, so I wasn’t too concerned. I decided to call again, just to make sure they didn’t forget about me. The lady I spoke to asked me what my order was again and I repeated my order back to her. She said my order would be out in a few minutes. So I waited longer. At 6:50pm I decided to enter the Applebee’s because it was clear to me that I was not going to receive my food. From what I could see there were only a few employees and they were running around with their heads cut off and it was busy. I had two separate employees ask me what my order was and to repeat it to them, because one time wasn’t enough? I didn’t end up getting back in my car till 6:54pm. So that’s pretty much an hour wasted of my life waiting at Applebee’s for food that should have been ready an hour prior. I work in food service so I get it but if it’s a busy Friday the business should give more accurate times for people to pick up their food. If I was told to pick up my food at 6:30pm and placed it at 5:30pm, I’d much rather wait an hour then drive to pick up my food than wait in the parking lot for an hour. I wasn’t the only customer waiting for a really long time either. And the icing on the cake, my food wasn’t even warm. Both my boyfriend and I had to reheat our meals in the microwave. ?! If I’d known that was the service I was going to receive than I would have spent that $60 dollars...

Tonight is one of many nights that I have been here so this review is made solely on tonight. The service was a bit lacking even though our server was busy with her section, there were a couple moments, the full table of consumers choosing Applebees for the evening was not treated accordingly. It was 9pm happy hour, I ordered two perfect passion fruit margaritas which was not on the happy hour menu (perfectly made) and two appetizers, my friend ordered two Micheladas, another friend ordered one ppf margarita and then an AMF which tasted like sprite. The manager ADRIANNA came to the table and had no consideration for my friend. She looked at her and said “the drinks are measured, do you want to take it off the order” my friend has been sitting for over ten minutes for her to be told the drinks are measured not to order a new one like that want an option. Then walked away as if we were an inconvenience and NO SHE DID NOT SMILE OR ANY CONSIDERATION WHICH BURNS ME UP. I get having a rough day but man it was all over her. Applebees should really keep track of who is working their establishments. It was not cool at all. After that our server, Kallee came through and asked my friend if she wanted another AMF (which the answer was yes, obviously). Zulma, the bar tender, made my friends drink (which they knew how the drink was made) was finally served an actual AMF. I would be aware of who is managing and how they run the shift. Not a good night, very disappointing. Shame on you for thinking everyone is the same. And then you want more than a15% tip, which still isn’t much, I love to tip but tonight the top I have for this place is STEP UP. Not okay. Deserving of this review for certain. I will be paying attention to this service from now on. I hope my next review Is a good one....