I really honestly wanted to like this place. It's new construction in the town adjacent to us and had so much potential.

The good things - they have a wide selection of frozen Italian desserts that are high quality to eat in or take out (including the glass they come in), they have an impressive array of slices, steoboli, calzone, and wraps for quick service, and their restaurant is new and clean. The food portions for entrees are very large, easily split for family sharing.

However, those things are overshadowed by some massive gaps. While we were seated quickly upon arrival, it took forever and a day for our server to stop by for anything... No drinks, no note to tell us it'd be a minute. Nothing. There were two managers and three hostesses enjoying their cell phones and talking at the hostess stand. No one was coming by until one manager asked if we had ordered already about 10 minutes after we were seated. She got right on her walkie talkie (everyone in the joint has one) and five minutes later the waitress stopped by finally.

I'm complaining, I know. I had my toddler, wife and my mom with me and it is still fresh.

Service is by far the biggest miss for this establishment. The food was ok, the pizza crust not my style but I can go elsewhere. What I can't forgive is the inattention of so many managers when customers clearly needed service. Two stars for poor service, decent food, but new and clean restaurant. I hope management thinks hard about where the priorities are as the customer is concerned (staff training... Perhaps).