Starbucks — Restaurant in Hanover

A week ago, I visited the Starbucks on Eisenhower Rd . It was the absolute worst visit to Starbucks that I've ever experienced. It goes without saying that STARBUCKS has been in a customer service death spiral since starting the online ordering . Anyway. I sat trapped in the drive thru line for 23 minutes before even placing my order. It was another 4 minutes before the lane opened enough that I could escape the drive thru hostage situation. I decided that I'd exit the DT and head inside to make sure they weren't experiencing some sort of an emergency inside. I walked into the cafe and noticed no less than 9 people angrily waiting on drinks. My drink was made & sitting near the DT window. I explained to the shift manager that I had just come in to get my drink after being outside in the DT line for nearly 30 minutes. I also told him that I didn't think I should be charged for the drink . He snapped back and replied, "you're going to have to pay for it!". He spoke with disdain in his voice. To say he was rude, would be a massive understatement At that point, I decided that it's time to end my 24 year relationship with the "coffee" chain. I was once a partner at Starbucks and I must say that their decline really has been sad to watch. They truly were a great company when they actually cared about the customers and strived to be the 3rd place. Hanover has gained a few small locally owned coffee shops - give them a shot. They will genuinely appreciate...

AVOID!

I had not been to this Starbucks in a very long time. I went in because I had a gift card. Never again!

First, I discovered upon ordering that they no longer have a station where the customer can add cream and sugar to his or her drink. As a general rule, I only patronize places that do allow the customer to do so since I like my coffee with a certain ratio of cream to sugar.

The woman who waited on me was lovely, and she gave me a generous cup full of cream and some sugar packets. As I was getting my coffee ready, a young man came over and asked me if I needed something. I told him that I was waiting on my lemon pound cake. As he brought it, I finished up and found that I still needed more cream. I started to ask him for more, but he pivoted and walked briskly away.

I caught the eye of another worker and she got me more cream.

The young man continued to give me stink-eye. Before I was even finished, he looked straight at me and said pointedly, "have a nice day".

SO RUDE! "Take it and GET OUT was apparently his attitude".

I am giving this location two stars only because the two women who helped me were lovely.

But this man was so rude. I will...

I am updating this review from negative to positive due to the amazing service I received from the morning staff today. I want to preface that I had stopped coming to this store on 11/13 after an unpleasant experience at 6:45pm with a rude worker at the drive thru however due to time constraints today I couldn’t drive the extra 30 minutes down and back to the other store in south hanover. The morning staff today were super kind and helpful. My phone was taking forever to pull up the app and the girl at the window was so friendly and kind waiting for my phone to work. I ordered a bunch of snowman cookies because my kid is obsessed with them. They delivered all my items exactly how I asked and even gave me little sleeves for the cookies I got for when my child does want them so I don’t have to keep running back and forth to starbies. I really appreciate this attention to detail and service so this store is redeemed for me, I will likely go in the morning though and avoid it in...