Arby's — Restaurant in Harborcreek Township

So a friend who knows my love of spicy ordered the Diablo roast beef meal for me ,they wanted to “see me sweat” !. Sadly no sweat , it was a great sandwich , generous amount of roast beef compared to our last experience , ample cheese fresh lettuce , onion roll with sweet ,tangy mildly spicy orange sauce . All total combined it made a fantastic sandwich experience with it hitting almost all of the traditional notes of our senses . Unfortunately she didn’t tell me she ordered out until it was almost here , because I enjoyed the sandwich so much , I would have told her get two . If Arby’s kept a sandwich like the Diablo on the menu , I would eat there more often ( true confession I’m a potato latke[cake] lover ), when Arby’s discontinued them , they don’t have a hook that drives my revenue by offering something I can’t get elsewhere , so I went from a weekly customer to haven’t been there in more than a year “We have the meats” is fine but you don’t got the potatoes . From past experience I can say the location is wheelchair accesible is generally clean and sanitary has indoor as well as outdoor dining (I don’t recommend that option in this weather ) I would definitely eat another Diablo without a second thought .she ordered me a peach lemonade and curly fries to go with...

Ordered through the app. Was told they never received my order and to come inside. Tried to explain to them that I had my sleeping 3 year old in the back and would just like to pull back around through the drive thru to avoid having to wake her up but they never gave me the time of day and just repeated that I would have to come inside if I wanted my food and shut the window in my face. So I pulled to a parking spot to cancel my order. You can't cancel on the app so I had to call the restaurant. Same person answered the phone I told them I'd like to cancel my order and they said okay and hung up. So then I had to call the corporate number to get a refund because I still was charged for my no food and wasn't going to call back this restaurant for more terrible customer service. Now I have to wait 3-5 business days before I'll...

Go there and order half pound roast beef meal medium curly and large poweraide. 4 piece mozzarella sticks. Ask for ranch and honey mustard. Kid verifies with me what sauce. Get food, leave half way home want a fry. Check bag, no fries. Turn around go back. Theres a line in drive thru so now i go in, tell them im missing the fry. Kid INSISTED that it was in there and i told them i can go grab the bag if you want only to be looked at by the kid like i was lying. Other employees face said enough as he gave me the fry i didnt get. Drive home open bag and only one ranch and the poweraide was flavorless 😑 all in all this person needs training in customer service that i dealt with. Not a plesant experience and will...