Jersey Mike's Subs — Restaurant in Harlem Township

Spouse & I were excited to be 1st time JMS customers & decided to check out the one nearest us. Professionally clean restaurant & restrooms. All visible staff in uniform & wearing appropriate food handling gloves, masks, etc. Hand sanitizer in conspicuous areas. Spouse & I were both more than respectful & nice when placing our orders. They screwed up half of our order - as 1st time customers! Yes, they corrected & redid their mistake. It was the inconvenience of having to return less than 15 minutes after leaving. Apparently 1st time customers are given a free chocolate chip cookie. These cookies were EXTREMELY oily & mostly inedible. HOW does a corporate franchise screw up a 1st time customer's order AFTER the customer clearly nicely explains specifically what they are ordering?? Needless to say, as 1st time JMS customers, we were NOT impressed. It's EXTREMELY RARE to get a SECOND chance to make a first impression. Our 1st impression, as previously excited 1st time customers, was/is less than stellar. As a result, we will NOT return unless we're getting ready for a lengthy road trip. Thus far, one of your competitors hasn't messed up our orders. And they certainly did NOT screw up literally our very 1st order. We eagerly decided to try JMS due to word of mouth, social media & to try something different. But yeah. Getting HALF of a 1st time customer's order COMPLETELY WRONG was a huge turnoff. I've worked in the back of the house in a couple local as well as corporate restaurants. I've also done customer service off & on since the mid 90s; with my previous CS job lasting 12.5 years. I can & do overlook & understand that mistakes, however unintentional, unfortunately do happen. But to previously happy respectful eager to try a new restaurant customers....to goof HALF of their order on their very 1st visit?? Not a positive way to treat customers but ESPECIALLY first time customers. Back to one of JMS...

Ordered an online pick up order. Completely messed up the order. My sandwich was dripping mayo didn't even ask for it on my sub I ordered it Mike's way literally the restaurant sandwich! How do you mess that up! I also said something to them about the bread not being cooked all the way so when I brought my sandwiches back in to have them remade I was interrogated about whether I wanted the bread because "I was going to get the same bread". Um when this place opened the bread was browned and cooked and the top was crunchy now it's literally dough is what I meant. But if that's what you got for my $60 in subs sure. They have raised the prices and got worse and making them. I get it keep up with demand and raise prices accordingly to stay open but don't make a 5$ sub and charge me $20. I expect to get what I pay for like everyone else. To make matters worse when I got home from picking up my remade sandwiches my sandwich had provolone cheese on it should have been American and my husband had American cheese should have been provolone and no they were not busy. Slow down and read your customers make your check its probably important to keep them happy. It will be a while before I come back here simply because of...

We went there Friday evening September 5th. My husband and I go there quite often because we really like the food. They had music on soooooo loud you couldn't even barely here the people working there asking for your order. We are older and do not like rap music but we can handle that if it isn't blaring from the speakers. It made the visit very unpleasant. We would have sat outside but it was too cool. We probably won't to back there. I don't understand why restaurants think you want music so loud that you can't have a conversation. Most people that go there to eat and have another person or persons there want to talk to each other. Even younger people that like that kind or music would not enjoy their visit. So will not be getting Jersey Mike's there again. We might try the one on E. State but if it's the same we won't. We live over 1/2 hour away and like to eat there. It's too bad that restaurant don't remember that there are older people that eat out and most of them eat at...