Domino's Pizza — Restaurant in Harrisonburg

I ordered a gluten-free crust pizza with toppings not made with gluten from Burgess Rd Domino’s via their app around 4 PM for later delivery. It arrived right on time at 6:15 PM, and the moment I opened the box, I knew something was wrong. The crust was fluffy instead of flat—nothing like their usual gluten-free crust.

Concerned, I called the store to ask if they had changed their gluten-free crust recipe, as I hadn’t ordered in a while. I was told there had been no changes for over a year—which means my suspicion was correct: They had given me a regular pizza crust instead of gluten-free.

To their credit, they offered to fix it, but delivery times were over an hour, so my husband had to drive to the store to pick up my replacement pizza. While frustrating, that’s not the biggest issue here.

The Real Problem: A Serious Safety Risk

If I hadn’t known better, I could have eaten two pieces of a gluten-filled pizza—despite specifically ordering gluten-free. As someone with celiac disease, this is more than an inconvenience; it’s a serious health risk.

For those unfamiliar, excessive gluten exposure for celiacs can cause: • Severe stomach pain, nausea, and vomiting • Long-term intestinal damage leading to malabsorption of nutrients • Increased risk of autoimmune disorders and even certain cancers And for me: risk of hospitalization.

This wasn’t a case of cross-contamination (which is always a risk when eating out). This was blatant negligence. My order clearly stated gluten-free (both online and on the receipt). Somewhere along the way, multiple employees handled this order: • Someone made a regular pizza instead of gluten-free. • Someone boxed it with all my other correctly made items. • Someone saw “gluten-free” on the ticket and still sent it out for delivery.

At every step, someone had an opportunity to fix this mistake, but they didn’t care enough to do so. That’s terrifying for anyone with food allergies or medical conditions that require strict dietary restrictions.

Mistakes happen, but when dealing with food allergies and medical conditions, mistakes can make people seriously ill. I understand that my celiac disease is my responsibility, but when I pay extra for a gluten-free crust, I expect to receive what I ordered—especially when my receipt confirms it.

I won’t be ordering from this location again. If you have celiac disease, gluten intolerance, or any food allergy, be extra cautious before eating anything...

So my pizza was stuck to the box Friday but due to vacation I couldent get it remade until today the female manager deserves a raise very polite and helpful and respectful however the delivery driver should never ask for a tip I was gunna give him a cash tip until he had the nerve to ask if he could add a four dollar tip to the card he was very slow getting out the car and once I felt disrespected I declined he kinda shoved the pizza off on me into my hands maybe he shouldn't twiddle his pony tail in the car for five minutes and worry about respecting the customer I was gunna give him cash he came across very rude and out of breath he dident even give me time to open it and check it I will call in and complain about his respect and if they don't believe me this time I'll show them the ring camera hire better...

About week ago...

Didn’t receive my order of Medium Onion Hand Tossed Pizza , one order 8 piece Honey BQQ Wings One order of 8 Piece plan wings , and One order of a Philly Cheese Streak with No Mushrooms Sandwich, order was placed around 12:30am on 4/1/21, IT WAS A $32.14 order of food for delivery, RIDICULOUS!!!

This was a pay with cash order !!

Driver named Clara never showed up with our order , now we have spend money for order on Taco Bell.

Then when coupon finally came for replacement of the food they sent only a Medium Pizza and Order of wings ,

So I had called again , and they had send me another coupon, on other half of order .

Waited a week and no 2nd coupon, horrible customer service if they can’t make fix mistakes on there end...