Waikoloa Pizza — Restaurant in Hawaii

Ordered from here yesterday (Thursday 12/30) just before they were closing because the pizza wait at the time we were ordering was about an hour. We are patient people, not like the rude mob of tourists that were complaining they ordered on-line and received and email saying their pizza was ready. The poor girl told us she was new to the job earlier so that could be the confusion. A rude customer raised his voice at her asking why they didn't have an order ready for him when he placed it online. In her defense (because the guy was so loud half the food court heard) they don't have a pick up time for his order. We didn't have that problem when we came back up and ordered and the wait was 30mins, but our pizza was brought out in 13min. We were the last order too, right in time when they closed at 7:57pm, only know that because I timed the order. The food court was dead and no one was in line. It...

Here’s what you need to know: it’s not perfect by any means. But they work hard, they make a pretty enjoyable pizza, and they are local small business. Yes, the ordering process is confusing and runs people off, but we simply ordered using the screen and returned in 25 minutes for our pizza. Yes, we waited to get somebody attention in the back kitchen through a closed window to identify we were there but the whole country is suffering from staff shortages.

Bottom line is that while efficiency needs help and they need a cashier (that won’t be nearly as tough or expensive as getting trained kitchen staff) at the front of house to educate people on ordering via the tablet and coordinate with the kitchen.

But I love supporting small business and saw how hard they are working there. The pizza is about 9”...

Ordered on line from QR code displayed their counter after told by the counter person that she cannot take my order, they are backed up an hour, and best to order on line. No issue placing my order on line. 30 min later, got an email that my order was ready. Upon pick up, was told I used the wrong ordering system, and my order was canceled but refunded. When I asked how was I suppose to know my order was cancelled and refunded, lady from the back said “you could have asked!” Later, there was admitted a “bug” in the software, and the QR code display was taken down. Terrible customer service to accuse the customer, do not take responsibility for their issue, and no attempt to...