Waikoloa Shrimp Co. — Restaurant in Hawaii

not received the change and showed that I only had two $20 bills in my wallet. He kept telling me that "yeah, I did give you the change" in a very rude manner. I reiterated that I never received it. He then switched it up and about the change saying that I should have paid attention and that I put it in the tip jar. (I hadn't even tipped them yet...?). I then told him that he "needs to work on his customer service". He then asked if I wanted a refund for the entire order, and initially I declined, just wanting some shrimp and my beer, but he kept going on about how he already gave me the change, and I reiterated that he didn't. He was continuously extremely rude and condescending. I mean, it was a dollar and some change! Anyways, I finally agreed and said I'll gladly take the refund, but they informed me that I couldn't give me a refund for my beer because it was already poured into a cup (by them). Whatever, I'll take the beer, and go about my business. I worked in customer service for about 8 years, and would have never treated a customer the way John treated me. Maybe customer service isn't meant for him. Save your time and go to L&L for some shrimp, or get some drinks at Kuleana Rum Shack. The ambience, food, and customer service is...

4.5 ⭐️ Overall

The coconut shrimp was delicious! 5⭐️Perfectly crisp and tasted very fresh and flavorful. The side sauce was also tasty. My husband and I enjoyed the shrimp so much we ordered a second serving even though we wanted to try their garlic shrimp (which also looked delicious) and had already ordered a wrap from another restaurant in the food court. The rice was good and it had some nice seasoning we enjoyed.

Mac salad tasted old, the noodles we a little hard and wasn’t a fan of the flavor. It would be nice to have another option (maybe small salad, a few cucumber slices, or some type of veggie) to sub it with as we threw out most of both servings. We did go maybe 1.5hrs before closing so that probably had something to do with it.

Came here before checking into our hotel bc of the good reviews and I’m glad we did! Would definitely come back again if we visited the island was near the area, although would come much earlier in the day as I assume the mac & rice would...

The Garlic Shrimp and Shrimp Dynamite were so delicious! They were busy when we went around lunchtime and had a 20-30 minute wait time. The staff were so nice to let us know before ordering and were still patient when we asked questions about the menu during lunch rush. Luckily, there's lots of shops to check around while you waited, and we got back and saw our food was ready earlier! I suggest eating outside on a nice day under one of the umbrella tables. I also recommend bringing lots of napkins for the garlic shrimp! While they are very delicious, they can also be messy to peel. The Shrimp Dynamite had such yummy sauces and was crispy. This dish is also better to order if you are lazy like me and don't want to peel the shrimp 😂 Both plates had big portions. It was definitely the right amount to eat after snorkeling and working out in the morning!

I would definitely come back the next time I'm in this shopping area because the service was nice and their dishes were tasty...