Domino's Pizza — Restaurant in Hemet

OMG! THIS IS THE ABSOLUTE WORST DOMINO'S, WITH THE ABSOLUTE WORST MANAGER, "SAM MORGAN", THAT HAS EVER BEEN OPENED! I'VE BEEN GETTING MY PIZZA FROM DOMINO'S FOR OVER 20 YEARS. THIS EXPERIENCE WITH DOMINO'S IN HEMET, CA. ON FLORIDA AVE. AND THE INCOMPETENT MANAGER, "SAM MORGAN", HAS COMPLETELY DESTROYED MY LOVE FOR PIZZA, FOREVER! WHEN I SAW THEIR APP ONLINE, DOWNLOADED IT ON MY PHONE AND FOR 3 MONTHS I ORDERED ONLINE ONCE A MONTH. LAST NIGHT I PLACED MY FOURTH AND FINAL ORDER AT THIS ROACH INFESTED NASTY PLACE! IT'S BAD ENOUGH THAT AFTER YOU RECEIVE A TEXT SAYING "YOUR ORDER IS ON THE WAY", IT TAKES THEM MORE THAN AN HOUR TO ACTUALLY ARRIVE AT YOUR HOME WHICH IS ONLY A 5 MINUTE DRIVE FROM THEIR LOCATION, BUT, THEY ALWAYS CONVENIENTLY FORGET SOMETHING YOU PAY FOR! LAST NIGHT, I ORDERED PRETTY MUCH THE SAME THING I ALWAYS ORDER HOPING THAT THIS TIME THEY MIGHT GET IT RIGHT (MY BAD). RIGHT ON SCHEDULE (ABOUT AN HOUR LATER), THE PIZZA GUY PULLED UP AND I GOT MY ORDER. I DID THE SAME THING I ALWAYS DO, I GAVE THE BONELESS CHICKEN BREAST TO MY DOGS, PUT MY JALAPEÑO & BACON BREAD STICKS IN THE REFRIGERATOR, AND HAD SOME PIZZA. THEN THIS EVENING, I OPTED FOR A LIGHT DINNER, SO I MADE MYSELF A SALAD AND GRABBED THE JALAPEÑO & BACON BREAD STICKS OUT OF THE FRIDGE. ABOUT THE THIRD BITE OF MY BREAD STICK, I NOTICED THAT IT TASTED ODDLY DISGUSTING AND NOT AT ALL JALAPEÑO SPICY, AND FOR GOOD REASON, IT WAS PARMESAN, NOT JALAPEÑO & BACON. SO, OF COURSE, I CALL DOMINO'S. I WAS VERY POLITE AND JUST ASKED COULD I COME IN WITH THE PARMESAN BREAD STICKS AND GET THE JALAPEÑO BREAD STICKS THAT I ACTUALLY PAID FOR WITH MY HARD EARNED MONEY. THE KID WHO ANSWERED THE PHONE SAID THEY WOULD BRING THEM TO ME, BUT I'D HAVE TO PAY FOR THE DELIVERY! I'D ALREADY PAID FOR THEM TO BE DELIVERED! I TOLD HIM I'D JUST COME AND GET THEM, IT WOULD BE CHEAPER, AND QUICKER! HE TRIED TO SAY THAT WHOEVER TOOK MY ORDER MUST HAVE MADE A MISTAKE! I ORDERED ONLINE! YOU CAN LOOK AT MY ONLINE ORDER HISTORY AND SEE FOR YOURSELF! SO, I ASKED TO SPEAK WITH THE MANAGER, "SAM MORGAN". HE DIDN'T EVEN HAVE THE COMMON COURTESY TO COME TO THE PHONE! HE JUST TOLD THE EMPLOYEE TO RELAY HIS MESSAGE! ACCORDING TO "SAM MORGAN", BECAUSE I DIDN'T EAT THEM "THE DAY OF", I WAS S.O.L. ACCORDING TO "SAM MORGAN", I SHOULD HAVE EATEN THEM WHEN I RECEIVED THEM! ACCORDING TO "SAM MORGAN", I COULD BE ANYONE CALLING JUST WANTING FREE FOOD! ACCORDING TO "SAM MORGAN", I COULD JUST BE A LOWLIFE BUM WHO HAPPENED TO BE WALKING ALONG THE HIGHWAY AND FIND AN UNTOUCHED ORDER OF DOMINO'S PARMESAN BREAD STICKS, PICK THEM UP, TAKE A FEW BITES OF ONE, AND THEN, DECIDE IN MY LOWLIFE BUM BRAIN, "GEE, I THINK THE JALAPEÑO AND BACON BREAD STICKS WOULD TASTE BETTER", BECAUSE GOD KNOWS, THAT'S SOMETHING THAT HAPPENS EVERY DAY!!! NEVER MIND THAT I ORDERED ONLINE AND " SAM MORGAN" CAN PULL THAT UP AND SEE THAT I PUT IN AN ORDER! NEVER MIND THAT I HAD MY RECEIPT THAT I COULD BRING IN WITH ME AND SHOW TO "SAM MORGAN"! NEVER MIND THAT I COULD BRING MY PHONE AND PULL UP THE TEXT MESSAGE FROM DOMINO'S PIZZA TRACKER AND SHOW IT TO "SAM MORGAN" PERSONALLY. SO, THE MORAL OF THIS STORY...IF YOU ARE DUMB ENOUGH TO ORDER A PIZZA AT THE DOMINO'S INCOMPETENTLY MANAGED BY "SAM MORGAN" IN HEMET, CA. ON FLORIDA AVE., SEEK THERAPY AS SOON AS POSSIBLE! YOU MIGHT NOT KNOW IT, BUT, THERE'S SOMETHING TERRIBLY WRONG WITH YOU!!! HAVE A NICE DAY...

I only do online orders and this was my preferred location. For the last couple of years, the orders were rarely made to perfection. Many times I just said it's all good for the prize that I'm paying as long as they aren't stingy with toppings or don't have the food ready as according to the timeframe stated on my order confirmation. They used to be very quick with their time and always had my orders ready way before the timer was up (according to their tracker). However, lately, they haven't been "on time" and their tracker hasn't been working properly or stayed frozen which made me concern if my order went through. Then they started being stingy with the toppings and sometimes some of my pizzas had air pockets that made them looked like balloons that made them look deformed. A few times I couldn't eat the pizzas due to too much sauce and rarely any toppings with the crust thick as hell even though it was just a regular hand toss. My mistake was ordering too many boxes. I don't want to give a review because I might not give them a good rating. However, today was unacceptable, the online ordering, the tracker, and the person who made the pizza went over the agreed timeframe. Sorry, after all this time, I'm going to try other places.

Update 01/21/2024: I ate my words and decided to give another chance to this location and ordering it on a Sunday which turned out to be a big mistake. The timing was quick which I like, but I had a little concern that my pizzas will be messed up. My order: 4 medium pizzas with pepperoni and Italian sausage with garlic crust. There was no garlic on the crust and this time, less toppings than the other times. According to the tracker, my pizzas were prepared by Daniel. Sometimes I like how he did it, sometimes, like this. Anthony, the person who prepared my pizzas the last time did pretty well even though the timing was off and the app wasn't working properly.

Unfortunately, this will be the last time I'm ordering pizzas from this location just because the number of times the pizzas were done correctly vs incorrectly were just too low... and to make sure that I don't eat my words again, I'll just order them from Pizza Hut or Little...

Domino's is essentially the McDonald's of pizza chains; along with Little Caesars and Pizza Hut. If you want a good pie you're going to pay for it; and it's not going to be $5.99. You get out what you've put in.

The miscreants working at this store are no exception. Except, they are somehow worse. This store has a manager named Wilson. He is worthless. He hung up on my wife when we submitted a complaint about another equally subhuman, pudgy mustachioed creature that was delivering in our neighborhood.

The driver was speeding, in excess of 50 mph within 500 feet of a school zone. I called him on it and he argued with me, denying driving as fast as he was. I asked for his name and he sped away. I followed him long enough to get his plate number and watched him speed away through a neighborhood, with his phone in his hand no less.

We call the store; get put on hold for twenty minutes. When Wilson answers the phone he claimed to have been in the bathroom. We relay the story to him and he says he is aware of the situation and that his driver had done nothing wrong.

First off, Wilson. I thought you were in the bathroom and couldn't get to the phone?? Seems to me you took a phone call from your fat-a$$ed driver in the white sedan and listened his side of the story before picking up the phone call from us. Secondly, chucklehead, isn't it the position of a manager to ensure your drivers are operating their vehicles safely while representing the company. It was bad enough the guy had the threads of that 4XL shirt stressed to capacity, but, your cavalier attitude towards an employee not taking responsibility for being reckless and then hanging up on someone when they report it; daring them to call corporate in the process.

We did call corporate. We found out you're a franchise store and the positions of those involved are non essential. You can be easily replaced, and I hope they do that. I'm waiting to hear back from corporate about this. In the meantime, I think I'm going to visit the store and have Wilson tell me to my face how he can defend rolly...