Subway — Restaurant in Henderson

Everything was fine up until we started the line. A woman had asked us if we were ready to order we said yes, and then she skipped us and went to the person behind us, which was confusing, but we let it go. Can somebody start our order and we said clearly that we were going to get three orders of the five dollar nachos and then three sandwiches because we were a big group Tell me why as soon as this woman starts doing our nachos another gentleman from the back comes up asks if we need assistance we said yes because we wanna start ordering our three sandwich sandwiches so our nachos don’t get They tell him in Spanish, no that we are being assisted by another person which was fine, except for the fact that we had already said we’ve been skipped twice at this point can we please just have him do our meals our children are hungry and they still ignored us. We get to the point where we’re gonna let him go ahead and help somebody else but ask if he can start our sandwiches while the woman Slowly continue making the three nachos, as soon as we go to ask, he ignores us and then looks to the woman behind us and continues on, which makes no sense to me as if you’re this backed up. Why wouldn’t you get us out of the way to move on with the next customers why is it that everybody is surpassing us? We’ve already been skipped and ignored three times that was the fourth time and honestly, at that point we had just decided to leave there was no point in continuing to beg the person who supposed to be assisting you in the restaurant to pay attention to you. It was stupid and I will definitely never come to this location again if I could give them all zero...

Sent to the operations manager

Dear Javier Zuniga,

I am writing to bring to your attention an issue I experienced at the Subway located at 689 N Stephanie St. During my recent visit on 9/4/2025 at 10:50am, I attempted to use the ”get TWO footings for $13.99” coupon. Unfortunately, the employee assisting me, declined to honor the coupon and did not provide an explanation as to why it could not be accepted. She repeated multiple times “you can’t use it”. After reading the terms and conditions, it was to my knowledge this coupon was VALID for the sandwiches I ordered and did not exclude anything I was ordering. I asked the worker if she can please kindly show me where on the coupon it says I can’t use this coupon for the two footings I ordered; she proceeded by saying “I already told you that you can’t use it. The machine won’t accept that coupon because you can’t use it.” Her manner was very rude and condescending. Another customer over heard everything and even realized her rude manner.

I would greatly appreciate clarification regarding the coupon policy, as well as assurance that employees are properly informed so customers can have a positive experience. I have included an image of the coupon below, as well as the employees host number and our receipt.

Thank you for your time and assistance. I look forward to...

I don't recommend this location AT ALL. The customer service is Lacking. I got a spicy Italian...with spinach. Actually "bit of Extra spinach please" was said...multiple times as each time, my "sandwich artist" named LAURA would then proceed to grab 2-4 Individual leafs of spinach -- so at the 3rd request for "bit more spinach please?" her reply was "that's it...WE DON'T HAVE ANYMORE SPINACH"... That's when the other customers and myself kinda looked at each other and i proceeded to reply (AND POINT OUT) "There's a full bin of spinach here...& Here" (2 FULL bins of spinach that the other customers can clearly SEE as well) and Laura replied (with attitude) "we can't do more...for each sandwich, that's it". Word of advise (ESPECIALLY in Customer Service)...DO NOT LIE TO A CUSTOMER! As you All can CLEARLY SEE in my picture provided.... You can BARELY tell my sandwich even has spinach -- Needles to say this left a VERY BAD "taste in my mouth" and i will no longer be returning. I will also let this be known throughout my contacts. I hope Mr. Monterola (District Manager) can correct such poor service, this location...