Killer Burger Tanasbourne — Restaurant in Hillsboro

Edit#2: If I tell the evening crew to cook my food well done, there is never an issue. The evening crew is fantastic. But today I decided to get food in the afternoon. The trouble comes in with the morning crew. While the burger was cooked, I got that same rude waitress and had to INSIST the burgers are not regularly well done and that I would like my burger well done. Considering I have an ORDER RECEIPT from the night crew with "Well Done" on the receipt, clearly it's available in their system to be entered. Even if, perhaps, she was not trained very well (which is not her fault), her attitude is God awful. She was extremely short, didn't smile, and cleared the screen before I could choose a receipt selection. I'd honestly like to talk to the manager about her.

In stark contrast, the evening crew needs to get more money. The stars are for them (and the morning cooks).

Edit: I edited this review because the crew on Tuesday April 22nd at 9 pm did right by me. All the way cooked, delicious burger, polite service. Will return. Should any problems follow l, will report. I hate to do this, because I've been here several times, but there seems to be a problem with even cooking. Prior times I got pink in my burger, it was usually just a spot here or there.

Today, I stopped in for a burger. The cashier said "it'll be out in two minutes". I thought that was a big speedy, but ok. I got it home, cut it open, and there were bit spots of raw pink.

I took it back. I told the cashier there were spots of raw. At first she said "I don't know what that means". Then I had to explain there are are pink potions and it's undercooked.

They made it again.

The cashier didn't apologize and kept a smile on her face, but was being passive aggressive about the fact I wanted the burger remade (it's the same cashier that's in the picture in Mohammed Elker's review).

I got it home, cut it in half, and it looked good...in the center. I ate half, began eating the other half to find a big portion of, yet again, raw.

Considering part of its cooked and part of it isn't, the contrast is very easy to see.

Most of the employees are very sweet, so it's upsetting to have to put them down as a 1 like this, but it's a bit ridiculous. I have a feeling the employees are told to cook things via a timer and not temperature, which isn't safe if your cook top is not...

employees tanked. They only care about themselves and walking out the door at exactly 9 PM not serving customers until 9 PM like they should be, and then they expect outrageously large tips. They don’t answer their phone they don’t work and five out of 10 times. I have to call because they made my order completely wrong. This location is trash and their excuse. Every single time is, “we’re short staffed“. Every. Single. Time. The manager is obviously egregiously bad at their job and should be replaced. I’m going to be having a word with the pastor(franchise owner), I know him personally and will be contacting him right after I write this. Trust me, don’t go to this location. You’re honestly better off going to a Portland location or the Cedar Hills location. I just called a friend that had to drive there because they wouldn’t answer their phone and it wasn’t even that busy and had plenty of time to answer a phone call. Lazy lazy lazy. I’ve even walked up to the door before 8 o’clock, and they print out a sign saying, “we are short staffed, sorry!” And are closing up at like 730. I can’t STAND this location. I really hope you guys read this and know what customers are thinking about being shortstaffed every day of the week at every...

The burger value for cost is disproportionate...I really hate customer service practices such as this I had to endure. I ask a question in regards to internet and the answer was, "I do not know," and turned around and went back to BSing with the kitchen stay. I stood there and started making my body language as noticable as possible to no avail. I always train staff to give that Disneyland experience. all you had to do was I don't know but you know it I'll ask everybody in here and hopefully I can get an answer for you. Even if the rest of them didn't know, I would be totally happy. The effort to care about my experience would have resulted in a five star review, word of mouth advertising, and most importantly a return visit. I have just noticed and the last few years I customer service in general places has dipped significantly. I think they're taking Brannon's employees first and customers second out of context. and put ultimately it stems from poor leadership...