Choc O Pain French Bakery and Café - HOB 1st Street — Restaurant in Hoboken

It always saddens me a bit to leave a harshly critical review, but possibly Choc O Pain could offer vegan options alongside regular ones, as dietary restrictions are a significant factor for many customers.

During the holidays, I expect a level of professionalism and reliability from businesses, since it’s the time of the year where customer service goes a long way. Unfortunately, my recent experience at the Hoboken location of Choc O Pain fell short of this reliability, and showed the lack of training of their employees.

I discovered a pre-order option on their website, which allowed me to reserve vegan versions of their pastries (conveniently not offered same-day for patrons who have dietary restrictions or milk allergies). I placed an online pick-up order, told I had a 48-hour turnaround time.

Upon arriving at the bakery, at my scheduled pick-up window, I was informed that they were unable to fulfill my order. Despite providing the email, date, and name associated with the order, the associate requested the order number, which they then manually recorded on paper.

This was done in front of their Toast CRM system, for which I paid a 3% card fee, presumably to facilitate such lookups and EASY resolutions to failings of the establishment. I was subsequently told that a refund would be issued once the order was located, a process that could have been avoided entirely by not making the trip to and from the bakery, or spending my money there at all.

The lack of communication regarding my non-existent order is really annoying. Anyone with holiday plans with other people in their life understands the frustration of telling your dietarily restricted family “hey I’m grabbing the thing we ordered especially for you” and go to pick that up the day after a major holiday, only to be offered a refund as a resolution.

10/10 learning opportunity for Choc O Pain French Bakery and Café

This is the longest review I’ve left this year, and having been a long-time resident of Hoboken and a previous patron of this bakery, I believe my personal customer journey today serves as a valuable learning experience for the upcoming busiest month of the year. I urge Choc O Pain French Bakery and Café - HOB 1st St. to improve their operations and look into checking in on their online-ordering process, and staff training before the new year, because they clearly know how to do SEO.

Possibly the business could consider offering vegan options alongside regular ones, as dietary restrictions are a significant factor for many customers.

After receiving a call from the manager after they came in for the day we will wait another 48 hours for a replacement order. Regrettably, I will not be updating my review, and this experience has left me...

Choc O Pain French Bakery and Café has become one of my regular stops, and I've had the pleasure of visiting both their Jersey City and Hoboken locations. The experience has been consistently delightful, filled with authentic French pastries and flavorful selections.

A personal highlight for me is the seasonal vegetarian quiches, a must-try for anyone who loves rich, savory flavors. The flaky crust and well-balanced filling make each bite an indulgent experience. The raspberry petit kouign and spinach feta croissant are equally impressive, each offering a unique taste that captures the essence of French pastry craft.

While some may find these offerings a bit on the rich side, for me, that's part of the charm. The indulgence is part of the experience, and Choc O Pain manages to strike the right balance, never becoming overwhelming.

Both locations offer a welcoming atmosphere that adds to the enjoyment. Whether enjoying a quick bite on the go or settling in for a leisurely coffee and pastry, the ambiance is relaxed, inviting, and authentically French.

Choc O Pain French Bakery and Café is a little slice of France in New Jersey. If you're looking for exquisite pastries, fantastic flavors, and a touch of European elegance, don't hesitate to stop by. Your taste buds...

A fresh crispy Kouign-amann is shown on TV as my boyfriend and I watch a youtube video, crispy and sweet brings me memories of when I was a pastry student and how it brought me to Choc O Pain. After many years I am relieved to find that the quality of the pastries are still high and a wonder of french work. I remember studying Baking and French Pastry and having an opportunity to complete my internship at Choc O Pain and just knowing that all these delicious french pastries will be created. The joy that people experience as they take a bite of a fresh french pastry thats layered with quality butter and executed with perfection is a one of a kind experience, an experience you can have at Choc O Pain. During this reconnection with my past, I enjoyed some mini Kougins and some flaky crossaints. The best companion with a Chai Tea latte with oat milk. A wonderful breakfast that helped me reminiscence of a past filled with french...