Panda Express — Restaurant in Honolulu

What happened to customer service??? Really disappointed and annoyed during this visit. After ordering 2 plates (1 of them has a premium entree), a premium entree ala carte, 1 drink and a cup for water, the cashier tells me there are NO cups for water but I can buy a regular drinking cup. I was surprised and told her I don’t want to pay for a regular soft drink. Even restaurant’s give free water upon request and she said “we don’t have water cups”. So I cancelled my order and then she said “you can have this for $.99”. Really?!! After the fact, you offer me a discounted price on cup? I talked to the manager, Kyle and he was explaining about how they ran out of water cups, and what they can or cannot do, etc. Why didn’t the cashier just tell me about the discounted price to begin with? I’m there to get my food and instead it felt like she was trying to make a quick buck with no thought to customer service. Panda’s Hawaii Kai, why should we pay for your error, miscalculation, and miscommunication? ...

I enjoy visiting Panda express and was in the mood for a big meal after a busy morning, but I have to be honest with this review: the food during my visit was very disappointing. I ordered the Plate meal which comes with 1 side - I chose the chow mein, and 2 entrees - I chose orange chicken and a honey chicken dish (I can't remember the exact name). All of the food that I had really lacked flavour and was very bland, which was not what I was expecting. Perhaps the food had been sitting out for some time but the sauce over the chicken dishes just had no flavour at all, not even the honey chicken which I would have thought would have some sweet flavour. Same for the chow mein, it needed more soy sauce or something to give it some flavour. To give credit where it is due, the staff were very friendly and I noticed that they were proactive at cleaning the restaurant so an extra star for that. I'd love to re-review and hopefully get them on a good day or when the...

The staff’s service was exceptional. Everyone was so friendly and efficient. While I was dining in I witnessed a diner who was being extremely rude and unreasonable. She wanted a small portion of stir fry broccoli without the other vegetables. The staff was accommodating and had the cook make it for her right away. She took a few bites and complained that it was too hard. The staff immediately notified the cook and he was going to cook it more for her. Within a minute, she started raising her voice, complaining that it was taking too long and she wanted her money back. Every staff that dealt with her was so nice- honestly, they had every right to tell her to get lost. It was frustrating to watch what they had to put up with, but they did it gracefully. I hope they see this and know they are appreciated!

The food was also good! What I would expect from a fast food...