Red Lobster — Restaurant in Honolulu

Aley (or ally), the blonde fuller waitress, made this a 1-star visit. This was my family’s and my first time at a red lobster as we don’t have one where we live and we were visiting from out of town. Aley was the server. After placing the orders for the kids and appetizers, we placed orders for the adults entrees (they were out of a significant steak option, leaving only the up charge steaks anvailable), about 5 minutes later. We received the kids’ food and appetizers about 15 minutes later from placing them, where I asked her for soy sauce for my child’s food. We didn’t see aley again until about 45 minutes later. We saw her address a table next to us maybe once or twice. Even though we were literally right next to them, she didn’t even look at us or check on us once. All of our drinks were empty and she couldn’t even bother to offer refills or ask how we were doing, nor give us an update on the ETA of the entrees. My sister ordered her appetizer for herself, so in other words, I was the only person at the table who didn’t have food for 45 minutes. I saw other servers diligently working and going from table to table. I saw another blonde server check on her assigned guests many times. Eventually I asked a busboy (a lady) on an update on our food and for soy sauce I asked aley for when the kids’ food came (my daughter only eats her rice with soy sauce). The buslady came back within a minute with the soy sauce and to check on the food, which she said would be out shortly. We asked her for refills on our drinks, which she also noted there would be an extra fee for my daughter’s kids meal orange juice. I told her that was fine and she went to get them. After, aley showed up with the food giving us a lame excuse how they were busy for the holiday season (not true, obviously we have eyes and can see the room. We also see the other workers going around the room and aley, who wasn’t even present at the restaurant for at least 45 minutes, except the 1-2 times she went to our neighbor’s table. At that same time, the bus lady came out with a refill drink for my daughter. It was an orange juice as her kids meal came with a drink. Alley blocked the bus lady and said, “NO, THEY CANT HAVE THAT. KIDS MEALS CANT GET REFILLS.” What the eff?????!!! I asked, “you’re not gonna let my daughter have a drink?” Aey said, “no, it doesn’t come with it.” First off, who would she know who the drink was for? I could have ordered one. Secondly, on the menu it literally says kids meal drink refills +$0.99 up charge. She saw all of us react to her selfish audacity and then said we could have it for waiting so long as if she was doing us a favor and it was her idea! As if she didn’t just say my daughter can’t have it and blocked it with her arm.i whipped out the kids menu and pointed at the bold print that says $0.99 charge for kids drink refills. I said, “the menu says right here a refill is $0.99. It’s literally printed on your menu.” To which she said, “oh, they must’ve changed their menu.” YEAH RIGHT! As if it’s a seasonal refill policy change made special for Christmas time? I was so upset!. What a disgusting person and lazy, incompetent worker who only makes excuses with lame lies. Later the manager came over, an older blonde woman, and she asked about our experience. Originally I didn’t want to complain and I was a little suspicious since I had my phone out in the middle of writing a 1-star review. She coaxed me into explaining and she apologized and let us know that other patrons were complaining about similar terrible experiences with Aley just that same night. The manager ended up offering us solutions to make the experience better, and thus redeemed our visit. The manager was so kind and empathetic and I would give her 5-stars. Although, my food was cold when I was finally...

We would like to give HUGE SHOUT OUTS to the Red Lobster new manager, WALT! When we went there last week Friday, 6/27/25, it was his first month as their new manager. We were greeted by Kimberly, the hostess (+ catch all) who was very pleasant and apologetic as she informed us it would be about a 15 minutes (since we did not have any reservations), wait time for a table and because they were short-handed and trying to play "catch-up" with all the orders. We decided to wait and within 1/2 hour, we were seated. We already knew what we were going to order since we were able to check out their menu while waiting. Because they were so busy, we wanted to place our dinner order asap! Kyler, our server was also very friendly and courteous. He took our order and did mention that because they were very busy, it would be another 45 minutes before we would receive our dinner. It was nice that Kyler was upfront in telling us our dinner would take awhile and it was our choice to wait or leave. We decided to wait, as we feasted on their signature Cheddar Cheese Biscuits! Fast forward to our dinner arriving. We ordered the bacon cheeseburger with fries and hush puppies and the Shrimp Scampi Linguine. It was well worth the wait, so yummy! Before the end of our dinner, I half jokingly inquired with Kimberly that although we did choose to wait for our dinner and the wait was very long, would they be so kind as to comp us with maybe just a little dessert after. She was very hospitable and said she would ask her manager. 😊 Along comes Kyler and he tells us that he would bring us some ice cream after our dinner! 😍 OMG, that was a real treat! They did not just plop a small scoop of ice cream on the plate and bring it to us, it was rather a good size scoop of ice cream topped with whipped cream and caramel drippings! We were so surprised because it was so unexpected of what we were thinking! Although we were so full from dinner, that ice cream creation was still so very delicious and we ate it all! Yes, we both had our own! Such YUMMINESS!

We were so appreciative, we wanted to meet the manager. Here comes WALT, pulls up a chair and sits with us! We chat briefly and he says he is working on trying to hire more staff to help out, hence, also being able to improve their service time. He knows it will be a challenge, but is willing to put in every effort to make Red Lobster better! 👍👍 It is a good family restaurant, very casual and prices are pretty reasonable! WALT made us feel very comfortable, and I can tell just by his actions, he is a great manager and you can feel his compassionate heart towards his staff and customers! We just met him that night, but he made us feel as though we knew him forever! Oh, and I forgot to mention, even though he is the manager, he was also helping out with seating the customers, etc. We left feeling very GRATEFUL, THANKFUL and always BLESSED! Thanking WALT, KIMBERLY and KYLER again for a WONDERFUL dinner, we surely enjoyed ourselves and definitely will return! Take care and many BLESSINGS to you all again for the AWESOME service! Keep up the GREAT Job!!! ♥♥♥ Wishing you all...

⚠️Dont eat here 👎while you're in Hawaii. There are way better resturants close by with actual fresh seafood.

Very over Priced $$$$ at this Red Lobster.👎 Keep under Cook on the seafood 🦞 most of time and put too Salt on most of food, and disgusting🤢 Alfredo pasta 🍝 giving lots of butter in the pasta are you trying to kill your customer get them a heart attack?!! If It was "Chef Ramsay" he would throw that in the 🗑️🚮 !!!

Today, I have taken my church friends to celebrate their birthdays at Red 🦞.

😱Disappointingly below average.🦞 Everything was overly salted😵‍💫. We had to send back our lobster bisque due to how salty it was and our waiter said that 80% of the lobster bisque is sent back due to its saltines ; not only us , since 5 years ago per review online had complained. Seems like they don't really care.

we had to wait 45 minutes for our food to come out and they had over 20 empty tables and they keep on screwing up our lunch.

honestly say that the Cooking has dropped dramatically, "" Red Lobster in Oahu sucks "', since (Waikiki) 1st Grand Opened - only Very good for the first 3years; after I've gone many times in Texas/ NY / CA and now it's close to home (return back) and I always want to give a place a chance and not just judge from Google and Facebook Super Bad Reviews (over 100's of them) and since return to my island give this place a try in 3 different visits, 😲😱 boy am I wrong.

**They keep on 🤥 tell us that Pathetic excused !!!! Specially 2nd MGR " Ellen" without an apology, respectfully conveyed my experiences with the manager who didn't really act like she cared.

and now I realized why I stopped coming here, this kind of Giants Franchise business doesn't care about 70% of the customers.

We spent $300+ it was not even worth it. I literally suggested going to 2 others Italian restaurant for the amount of money we spent, at least we'd leave full and satisfied.

Another note, Travelers be aware check your bill if you do not understand English ask.. before you pay.

Today Cancel my account and I am not coming back any more. Unless you guys are interested to change for the better, but I'm very doubtful because the Google and Facebook reviews and the people I spoke with, has been more than 5 years now have not seen any changed at...