Waikiki Marina Resort at the Ilikai — Hotel in Honolulu

We stayed with our RCI timeshare week with Club Wyndham Waikiki Marina Resort who owns about 200 units in the building. This hotel is owned by multiple groups and some units are privately owned while others are owned by the Marina resort and Ilikai so, there are many types of units (some old and some new) It was difficult to find reviews on the timeshare portion of this hotel. First, we loved the location being right next to the Hilton vacation club resort and the lagoon. We were within walking distance of Ala Moana center Mall and the Ala Moana Park to watch sunsets. The hotel has numerous restaurants and stores in walking distance. We walked past the lagoon and down Waikiki Beach to the beach walk and back. The lagoon is a public beach so, it is really convenient that it is out the back door of the Ilikai and so accessible. We watched the fireworks off the back patio of the Ilikai. Parking was about $50 a day with the tax for valet which is all they offer. There is alternative to park at the Marina garage which is a short walk away (2 blocks), however, we opted for ease of leaving and returning with groceries etc. It really was convenient and money well spent. Valet was very quick in retrieving our vehicle and so very friendly. Check in for the timeshares are just past the market down the hall on the left marked Marina Resort above the door (not at the lobby check in counter). The market was fantastic inside the hotel since it offered quick food options such as sushi and many drink choices. It's also a souvenir shop. They have an ice cream parlor and coffee shop in the lobby area and the whole lobby is open air which is just lovely with the Ocean breeze. On Friday nights there is entertainment on the back patio followed by fireworks over the lagoon which you could see from the patio. We were given an older unit but it was sufficient. It was small and probably only good for two people. The kitchen was tiny but had what we needed. (Note: no dishwasher) We didn't spend much time in the room and I don't think we ever turned the television on. There was a large balcony and we overlooked a city view on the 11th floor. The air conditioner worked amazing and the bed was comfortable, but pillows are old and need to be replaced. Housekeeping entered on Monday to take the garbage out, and exchange towels, but does nothing further for timeshare guests. If you arrive at the hotel with a lot of luggage, you will need to take the elevator to the right side of the escalator up. They do not allow luggage on the escalator. Bless you if you want to take the steep stairs up. They have a laundry room on each floor with two washers and two dryers. They are busy in there and cost $3 for each use. The instructions on the wall say you need to download an app but I did not. I just tapped my credit card and it worked. It took a little getting used to. I think I spent about $18 doing laundry for the week (3 loads). We loved the value of this hotel compared to others and the location was wonderful. We will...

We stayed as part of the RCI timeshare weeks with Club Wyndham who owns about 200 units in the building. This hotel is owned by multiple groups and some units are privately owned while others are owned by the Marina resort and Ilikai. It was difficult to find reviews on the timeshare portion of this hotel. First, we loved the location being right next to the Hilton vacation club resort and the lagoon. We were within walking distance of Ala Moana center Mall and the Ala Moana Park to watch sunsets. The hotel has numerous restaurants and stores in walking distance. We walked past the lagoon and down Waikiki Beach to the beach walk and back. The lagoon is a public beach so, it is really convenient that it is out the back door of the Ilikai and so accessible. We watched the fireworks off the back patio of the Ilikai. Parking was about $50 a day with the tax for valet which is all they offer. There is an option to park at the Marina garage which is a short walk away, however, we opted for ease of leaving and returning with groceries etc. It really was convenient and money well spent. Valet was very quick in retrieving our vehicle and so very friendly. Check in for the timeshares are just past the market down the hall on the left (not at the main check in counter). The market was fantastic inside the hotel since it offered quick food options such as sushi and many drink choices. It's also a souvenir shop. They have an ice cream parlor in the lobby area and the whole lobby is open air which is just lovely with the Ocean breeze. On Friday nights there is entertainment on the back patio followed by fireworks over the lagoon which you could see from the patio. We were given an older unit but it was sufficient. It was small and probably only good for two people. The kitchen was tiny but had what we needed. I don't think we ever turned the television on. There was a large balcony and we overlooked a city view on the 11th floor. The air conditioner worked amazing and the bed was comfortable, but pillows are old and need to be replaced. Housekeeping entered on Monday to take the garbage out, and exchange towels, but does nothing further for timeshare gursts. If you arrive at the hotel with a lot of luggage, you will need to take the elevator to the right side of the escalator up. They do not allow luggage on the escalator. Bless you if you want to take the steep stairs up. They have a laundry room on each floor with two washers and two dryers. They are used a lot and cost $3 for each use. The instructions on the wall say you need to download an app but I did not. I just tapped my credit card and it worked. It took a little getting used to. I think I spent about $18 doing laundry for the week. We loved the value of this hotel compared to others and the location was wonderful. We will...

Terrible. We were supposed to stay at another wyndham property that could not accommodate us and sent us here. Room looked like that of a cheap roadside motel where I live. Cabinet door off/hanging, no decoration, old chipped furniture and walls. Loud a/c that made it cold by the couch but hot by the bed. No access to fitness room and other amenities because Wyndham does not own the whole property. I have never paid a security deposit for Wyndham as an owner but here 250.00 for a room I would not let my pet stay in let alone owners paying huge fees. Also they made me pay Hawaii tax up front instead of just taking it out of the security so my credit card won't release it ( or holds longer because it shows as unsettled). Major credit card too from Chase bank but when I called about it the manager was raising his voice and unhelpful saying banks don't work that way and have the bank call if an issue. Total lack of empathy. I am a long time owner who stayed in many Wyndhams. This is nowhere near acceptable. The check in people were nice and the location good but rooms are outdated, falling apart and filthy. Service was OK but very limited amenities. I could not get help with bags, no baggage cart, as previous people did not return to office which is a bit of a walk from entrance and tucked away in back. I ended up paying the hotel guy to borrow the hotels luggage cart and to help me (as required by hotel). Concierge is gone most of the time. If I am an owner as you say, I should not be treated like a hotel guest and have to pay security deposits for something I own. Parking is outrageous if you a car, I did not. No dishwashers. Who wants to wash dishes. I want sterilized dishes from a dishwasher. In hindsight, I would have been better off sleeping on the floor in the first room (we were three and there was no couch. Wyndham assured me a couch was mandatory in all the units, not true but that's another story). Worst experience ever. Ruined my first day of vacation. I cried. My friends were upset. One friends first time in Honolulu and it was ruined. You shouldn't be crying out of frustration on vacation. Please stay away. My room looked nothing like the pictures on the website. Except for the check in staff,...