A&W Restaurant — Restaurant in Houston

The Service/ Customer Service is the worst I have ever ever experienced. Extremely rude and impatient cashier at the window. Tried calling to speak to the manager, He was extremely short and just as rude.

This was the worst experience. I didn’t expect the process or ordering to become derailed while trying to figure out the menu and order.

I’m extremely embarrassed to share cultural and aesthetic similarities with these staff members.

This is sad. Check out all the reviews in here and Yelp. I contacted corporate and left a complaint. They may have to shut this location down or do an entire staff overhaul or something it this is common practice.

This is the only one in Houston (AW Restaurant).

The Cashiers/ Managers… I’m confused.

And why?!!!!? Unprovoked and unexpected abrupt and rude responses and not able to even place an order.

And I’m sure someone better not even thing about asking questions or substitutions…

If THEY EVER HAD AN “Undercover Boss Situation” this location would be shut down immediately.

I don’t want or need any call or gift card or any “what can we do to make this right”…

The cooperate manager or franchisee owner needs to address this…

Or better yet- the owner needs to just go to the drive through and place an order. Just order from your own location and let the experience...

Ignore the bad reviews! This place was awesome! I went to this location to redeem my free birthday root beer float. I didn't realize that it was a dual restaurant (A&W and Long John Silvers, and I stared at the joint menu indecisively. When I mentioned that I hadn't eaten at an A&W in a while, the cashier Faleshia informed me that that side was shut down. However, she said that I would be able to get the root beer float. I decided to get the Super Sampler (fish, chicken, popcorn shrimp, butterfly shrimp, hush puppies, fries, and coleslaw) and have the float as my drink. While she inputted my order, I noticed the daily $1 special (a lobster and crab cake) and added it to my order. My food was out promptly, was hot/cold as applicable, and tasted delicious. The crab cake was perfectly seasoned; I took my time savoring each bite. The restaurant was clean and well lit with a nostalgic atmosphere, complete with older music that had me tapping my foot to the beat. The staff members were polite and greeted me warmly; I explained that I was taking pictures for a Google Guide review. They invited me back to visit this location again; I plan to take them up on their invitation. Thank you for a thoroughly enjoyable...

First & Last time customer. Drove up & waited like 5minutes before someone responded and i was told to drive up to the window so the person can take my order. Then i waited again and i told the person my order and she couldn't hear me, so i had to raise my voice to tell her again and my relative had to also say my order at the same time and she still couldn't hear me. Finally, my relative said it alone again the same thing i said and then the woman heard us. Then we had to wait 20minutes to receive the order on top of that and i was in a hurry. Here I am thinking Wow! I have not gone to an A&W for years this would be something different to try, but never again. After getting my order i came home only to find my wrapper was bigger than the burgers, the cheese look like it was stomped on, the bun was burnt on the edges as was the beef patty on both burgers. Then we got 2 polar swirls and they did not taste that great. The m&m's tasted old and the ice cream didn't taste like ice cream. The overall presentation of the food was not appealing at all to even want to eat it. And not only that the sizes were extremely small for the 18.00 usd we paid. I was very disappointed and will never go to this...