I normally frequent this place many times and have always loved the delicious food. However ,I never took it to go ,and I was very disappointed when I did yesterday. The containers are too small to justify the price as being the same as if you were eating in ,it's barely enough for a child to eat and there is no way to enjoy the salads or soups without a separate container for each. And I highly doubt it contains a pound of food so I don't know how I was charged $13.99 as if I had eaten there .I also noticed the portions of meat were much smaller than usual, but the price the same as always. During these times ,such skimping does not encourage buisness, and if one chooses to patronize any buisness, the utmost effort needs to be made that the customer is satisfied. Hopefully, the owners will use this critique as a path to revamp the to go, as to justify the price and ensure more of the buffet can be enjoyed then they have it now ,or lower the price in reflection of the fact that people eat more than that if we sit in ,after paying $14 I should not still be hungry.I actually paid more for less food as it was very early in the day so I was even in more bewilderment. I was a regular customer before this pandemic and I after several months had a craving for this food, I have not went to any restaurant but this one, but it was not worth the money nor my health to patronize this place. I know you cannot replicate the entire buffet for to go ,but what you have now is a rip off since everyone is not rich especially now in these bad times . My suggestion is to acquire bigger containers, and offer separate containers for things such as salad or soup and have them included in the price as I am not a pig to eat my food all mixed together. I actually did see smaller containers but the host did not offer them at all and I did not ask knowing I would be charged more . All businesses must adjust in these times to keep the customers they have or be forced to shut down.
Edit : after speaking with the manager, Ms.Lydia Ross ,I am satisfied that the to go procedure was not fully explained and she being the gracious professional that she is has offered to make it right. Anyone can make a mistake, there are few that will acknowledge it and seek resolution for the satisfaction of the customer who will feel valued . Therefore, I have raised my review back to the 5 star status they deserve.Still need bigger containers but it is what it...
Read moreUpon a friend's enthusiastic recommendation to try the acclaimed Mansaf at Dimassi's, my family and I embarked on an eagerly anticipated dining experience at their Westheimer location yesterday. Having enjoyed a satisfactory meal at their Katy Fwy branch previously, we were intrigued to explore their culinary offerings once more. However, what transpired during our visit left us feeling profoundly disappointed.
Despite the restaurant's ample space, it was disheartening to witness the lackluster turnout of patrons. The sole redeeming aspect of our visit was the courteous demeanor of the cashier. Regrettably, this was where the positives ended.
The main highlight of the evening, the Mansaf, was nowhere to be found. Inquiring about it with one of the staff members elicited an unhelpful and rude response. Even after multiple attempts to obtain a clear answer, we were left empty-handed, only to learn that what was on display was the entirety of their limited selection.
The disappointment continued as we sampled the food, which proved to be bland and unremarkable. The crispy fried chicken, in particular, was an utter letdown, as the once-crunchy texture felt more akin to stone.
Even the prospect of some ice cream couldn't salvage our experience. Witnessing other children indulging in frozen treats, our kids eagerly approached the ice cream station, only to be met with disappointment as the machine was inexplicably out of order. To compound matters, the absence of any signage or prior warning raised questions about the restaurant's communication and service standards.
Our visit to Dimassi's left us disheartened and dissatisfied on multiple fronts. The lack of the promised signature dish, coupled with tasteless fare, and unprofessional conduct from certain staff members, made it an outright bad experience. We have firmly decided not to return and, in retrospect, regret not choosing the reliable and well-tested Kasra instead. Dimassi's fell far short of our expectations, leaving us with a lasting impression of disappointment and a wasted dining...
Read moreMawhra is the best
Now sells Sees type candy type of food from Jordan
Fresh food buffet style you pay after
Salad is cold meat rice is hot choice of soups desserts 🎂🎉🥳💡 see pictures!
You're always so welcoming and nice and you can talk to them about everything
Definitely a family type of environment
Whenever you come in the door she greets you with a smile
She's really kind understanding and she's a really great listener
She and her husband make it feel very welcoming and homey
Very very relaxing and I definitely get here early This is the ideal place to go to there's plenty of space and there's definitely more than enough Mediterranean greens and there's also a good choice of fish chicken and on the weekends lamb
Around great experience and really enjoy the hostess and the owners if you catch some they're really really kind
The hostess is Mona and she's always recommending different places that are awesome! They're always treating you like family
They've completely remodeled the place they took out the center of waterfall that wasn't working and they install new tile
The bathrooms are brand-new in the tile to the very tops of the walls
The logo outside is brand-new as well
They repainted the patio
And most of the food is always served fresh
Can see everything because the hot food is steaming
And they're very accommodating if you ask them for something specific that more than willing to help you
There's lots of families he's always Little children here
The remodeling lasted around. A month and it's newly tiled the bathroom sinks are really really really nice
There used to be a water fountain in the middle of the restaurant but they tiled that up as well a water fountain at the middle of the restaurant
One of the...
Read more