McDonald's — Restaurant in Houston

If I could give this O stars I would, a HORRIBLE experience, although it is McDonald's and we don't expect a 5 star service this was just unacceptable, firstly on the intercom the lady was extremely rude and unprofessional, even got our order wrong, it doesn't stop there, once we head to the first window to pay for our order the old lady didn't say anything took the money we handed and gave us our change, as we head up to the second window in order to get the food we are told we hadn't payed for anything and would not be receiving our food! After vividly remembering giving money to the lady at the previous window they refused, it doesn't stop there if gets worse, all the workers cluster up and YELL at us, very unprofessional in ANY profesión, that we never payed and we were lying this lasted a couple minutes we decided to pay AGAIN in order to receive our order. It wasn't the money that angered us as much it was the people making us feel crazy and screaming at us that made us angry, again we don't expect a 5 star review but no one has to go through that especially when we had done no wrong!! After they had us park at a parking lot and a worker step out and very rudely hand out change, after waiting for what seemed hours a man with our order comes outside and apologizes for all of the workers! Turns out according to him, everyone in there does NOTHING and are lazy and he has to constantly tell them to do their job! How outrageous!! We go inside to talk to the manager, we had not only payed for our order when the workers were demanding us to pay but we had payed double too! We talk to the manager and she DOESNT sound sympathetic at all!! We demand her to watch the cameras and talk to lady who took our money when we had payed the first time and she refused and said we hadn't payed! After they double check ( which should have been done sooner) we come to find out we had payed for the person in front of us and they had left with a meal we had payed for!! We get our refund in a rudely manner the manager throws the money on the counter having some coins drop on the floor, as she mumbled how she hated her job and wanted to quit!! Firstly if she hated her job so much she should've quit instead or ruining other people's night and her own, and would honestly save herself some headaches but to each their own, but what she has no right to do is SCREAM AT US for a mistake her AND all the workers did!! I leave off here, never again am I stopping at this location under any circumstance! Go at your own risk! They should have better hiring...

My name is Shawn and I am a homeless 22 year old man. I try my very best not to look or smell homeless and if I do say so myself I do a pretty good job, that being said. I came to this place a lot to use the FREE wifi and to eat my lunch or dinner because the Kroger across the street is a lot cheaper than than McDonalds. So one day I was sitting in the dinning area eating food I had bought from the Kroger across the street and charging my phone, when one of the managers named Yesenia who by the way didn't speak very good english at all came up to me and told me that I wasn't allowed to bring in outside food and eat it there. Which I knew for a fact was a lie because a couple of days before I asked the GM; General Manager if I could dine in and eat my lunch there and he told me yes but informed me that I was only allowed to say for 30 minutes. I gladly let Yesenia know this then she told me "well my boss just called and said to check if anyone was eating food not from here" which was obviously was a complete load of s*. she continued to tell me that I had also already been there for longer than 30 minutes. At this time I had been there for about 20 minutes. I informed her yes I had visited the store once 2 hours earlier for 30 minutes but I left and came back. She didn't care, at this point it seemed like she would say anything just to get me out of the store, and she did just that. She then just straight up told me to leave, I didn't want to get kicked out of the store forever so I just left besides I was approaching the 30 minute mark by the time the conversation ended anyway. I happen to know that other people still to this day go in there with outside food and eat there all the time. Moral of the story, unfriendly environment, employees will lie to you, and they will force you out with...

DO NOT DO BUSINESS HERE. I'd give zero stars if I could. The staff is absolutely atrocious, some of the rudest staff members I have come across in the fast food industry. And they should be heavily retrained. We went in today, and they had a line of customers waiting in the line at the register. One by one, the customer gave up and left as we were shown zero acknowledgment or attention from the staff. When I finally asked "excuse me, is someone going to take our order?" An african American woman with braids and glasses (the supposed manager wouldn't give her name) turned to me and RUDELY stated "did you not order at the kiosk?" And then turned right back to the line. When I told her no one informed us that we had to order at the kiosk, she sighed heavily and came to take my order. In turn, I asked her would it take another 20 min as I had to go to work. I asked for the manager and an ANTONIO came forward after me having to ask 3 times for a manager and when I asked if he was the manager, he said "I'm as managerial as it gets." Which says alot. He then tried to get loud with me when I told him that him and his staff needed proper training on customers in the store. We get it they are slammed, but you've GOT TO make sure to give equal attention to all guests. I will never return here. Idc if it's the closest McDonald's around. Double zero...