Newk's Eatery — Restaurant in Houston

Update: Have been coming back again and again ever since the Manager reached out to me.

Service has been 5 Stars every single time.

Food has been hot and fresh every single time.

First time eating here with the family.

Saw the sign and thought we'd give it a try but it's misleading. Ordered food and turns out kids don't eat for $0.99 during those hours as posted. If you look at the fine print it's only after 4pm. They need to move that sign from those hours posted.

As we sat waiting for our food to be brought out, we saw it sitting on the counter for several minutes. Not a pleasant experience so far.

When it did arrive, my sandwich ordered was very good and my wife's salad full of flavor. The kids mac and cheese was good but even for my toddler, the portion seemed extremely small. Would definitely not order again the kids mac and cheese due to extremely small portion. Maybe they were running low for a Sunday and trying to cut back and make last all day. I don't know.

Again, my food was good but this was the downsize.

We couldn't really enjoy it.

We sat next to 2 tables that needed cleaning pretty much the whole time we were there.

I am not shaming the employees that were sitting a few tables over because I don't know if they were on the clock or not. I'm all for everyone taking a break and all however they could have let someone know that the tables needed to be cleared.

It wasn't till afterwards when we left that a different set of employees came out and started to clear them.

Open to discuss further if management wishes...

I had not frequented Newk’s for awhile but my dad had never been so I wanted to introduce him to a new place.

Walking in the atmosphere is nice, kind of reminds me of a Cafe Express. My dad sounded encouraging and was already talking about what he wanted to order for the next time.

We both ordered the Newk’s Q sandwich and within a few hours both my dad and I got very sick. We suspect it was an issue with the sauce but that’s where this slippery slope begins.

I called the store as a curtesy to let them know what happened and they apologized and said they would refund my money if I came to the store. I was like, okay that’s fair and returned to the store a couple days later because it’s a little out of the way for me.

I ended up speaking to a manager and he insisted he would not return my money and offered me a food voucher instead. I declined the offer as that’s is not what I was originally promised.

The Manager then proceeded to contact the GM of the store and he offered the same solution as the manager. I said, it wasn’t an acceptable solution to which the manger promised I would receive a call from the GM in the next couple days to discuss the situation. The GM never called.

I never leave one star reviews because I personally feel like it’s an ugly thing to do but I got rubbed the wrong way from every possible direction at this place. From the food to the managment this entire situation was a catastrophe. For this reason I will be avoiding the restaurant in the future and encourage others to proceed...

I do not normally write reviews for places but this deserves to be seen/written. I ordered a simple half caesar salad with a small soup and ordered protein to have added to the caesar salad ($4 addition of chicken in a half-salad), turning a $10 meal into a $14 meal.

Having taken it go, I returned to my work office to find that no chicken had been added. I called to see if I could get a refund for the addition but instead the manager on the line suggested I come back in and they would remake the order. I am not sure if they were bluffing but I indulged, since the conversation over the phone was nice and the prospect of a free meal was also nice.

Once I returned to the store with the receipt in hand they asked me if I had the salad with me?? Which in my head I am thinking, why would they need the original salad if they said over the phone they would remake my order? On top of that, an hour had passed since I was first at the store. I told them I didn't have the salad so they gave me chicken in a small cup to add to the salad myself, instead of remaking the order.

What kind of service is that? It was a waste of time and money to return back due to what I had believed was decent customer service. I have worked in the food industry as a cashier and as a server and this is not how you treat customers/patrons. I had gone to Nuke's a few times with no problem but if they make a mistake on an order, everything else seems to go out the window. Pretty...