Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Houston

Service has really gone downhill at Grant/Louetta location. Tuesday before last I called at 7:18 pm no answer. They are open until 8pm. Continued to call back through 730 5x or more, no answer. Continued 730 to 740 as I drove up there. 3 separate times, they picked up line & hung up on me!! 😳

Figured I would go in and order, must have phone issues, surely they wouldnt hang up!! Arrived 740pm, 20 mins prior to close. And the phone was still ringing and no one was answering. All 3 employees were cleaning and handing off the 3 or 4 pizzas that were made & waiting. I asked if they stopped taking orders at 7:20 and they said no they stopped new orders at 7:30 PM per mgr or owner!! I nicely and calmly said I see nothing posted on the door to state that. And when I called 3 times, you picked up and hung up on me! They said nothing about my comment, both young ladies working in front looked at each other, kind of smiled and turned away from me!!! I ordered my pizzas, they made them in front of me, or wouldn't have taken them!! All the calls coming in next 20 mins as I waited went unanswered!! 😒

When I worked food places growing up, we took orders until the minute we closed. Owners want to make money, or so I thought. Missing a busy time of even 30 mins every evening can effect the bottom line in this economy.

Love the pizza, have been going to Grant and Louetta location since the week it opened!! Guess it's time to find a new...

Ordered two pizzas to make up for paper clip in pizza last week. Manager said he would comp us with two of same size with whatever we wanted the following week. So today I called and ordered one Family Greek Pepperoni and one Papas Favorite with cheese only on one side. Manager called me back and asked what I ordered so I told him same thing. He said you mean large like I had last time and I said I had ordered both a Family size. He said, no, it was large. I told him ok, thanks. My app history said it was Family sized, oh well. So I picked up pizzas and let him know last week I had ordered family size but thanks. Get home and THEN notice they did a half papa favorite with cheese and then the other half with just cheese. Thanks for listening to my order twice to fix a problem and get it so wrong. There are other pizza places we need to try. I am so disappointed after giving them a good review for fixing it. Big...

I was going to write zero, but it’s not an option. We love Papa Murphy’s and are loyal customers almost weekly visits. The store in Copperfield closed so we have been driving to either the one on Fry Rd. Or Louetta. We went in and requested ground beef be substituted for the Italian sausage as my girlfriend cannot have the spices in the sausage. We have done this EVERY time we have ordered. The general manager I believe that’s who he was refused to make the substitution because it was an on special pizza. Even after offering to pay for an extra topping he was quite rude and still refused. During this COVID pandemic you would think he would have been thankful for the business. Maybe he doesn’t need my business and that is fine. I went to the one on Fry Rd. today and have never had better customer service! I’ll drive the extra miles and take my business where it’s...