Pizza Hut — Restaurant in Houston

I must say I am very disappointed....normally this pizza hut has everything perfect from the food to the customer service...I've been wanting some delicious pizza hut pizza for a while so I finally order it from the pizza hut I thought would make that happen...NOT!!!... first pizza was very Skimpy on the cheese....so I decided to order another pizza with extra cheese after I saw how skimpy the cheese was on the 1st because my daughter loves cheese...but the supposed to had been pizza was still skimpy and made incorrectly.... being that the customer service was poor and I did not want to come off as a nightmare of the employees night or a pain in their ass I just took the remade pizza.....I guess the young man was trying to make it right by giving me the first pizza which I didn't care to have but it was good effort, I guess...but I am sooooooooooo very disappointed and upset....I thought my cheesesticks would help me look pass the matter with the pizza....NOPE....they tasted gummy and undercooked...16.76 WASTED....MY kids wouldn't eat the pizza....its bad when kids don't eat pizza....especially when they are like lil mikey...

What great service I received. Im late on my review but i went in on Tuesday night 2/4/20 and i ordered 2 personal pan pizzas. The gentlemen that was there in the front was on the phone taking an order. What i liked about this situation was that he was still able to take my order while he was on the phone. To me personally thats being very professional and shows me that this employee has the skills to multi task. Never once did he have an attitude or try to brush me off cause he was busy taking an order. My delicious pizza was ready at the time he said and it was cooked well. I recommend this location for great customer service greatness in the taste and quality of the food. I hope that im correct but this young mans name was Cedric! Thank you for such great service and great food. I know some ppl will say that it was just 2 personal pizzas i went in for but thats besides the point...what mattered the most was the great...

Didn't care much for this location. Tried to phone in order 1st but some Call Center in another city that you get when you call W. Holcombe store decided to connect me to the store to take my order but the skinny guy working there 10/08/20 10:30pm didn't want to take my order saying it's the Call Centers job to do that and insisted I hang up and call back so a call center could do their job but since I was only 4 minutes away I just pulled in to find only 2 customers there and only employee just standing there. I asked what specials they had and reply was to "Look on the wall". I inquired about another special I heard about but wasn't on the wall so he took my order that he could've taken over phone 5 minutes ago. Time wasted!

*Hire employees who want to work while so many ppl are out of work. *Hire ppl who want to help the customers and not just get a check.

I'm giving 3 Stars here because at least they made...