RockHouse — Restaurant in Houston

The only reason that I’m giving the service five stars is because our server, Amore, was absolutely amazing. The cover charge person, and the hostess were absolutely deplorable. We had a reservation for dinner and had to pay a cover charge to talk to the hostess! Then the hostess walked us to our table and walked at least 20 feet ahead of us and didn’t say one word. Just threw us at a table in the middle of a walkway and dancing area. This place is NOT a restaurant. It’s a club and they should advertise as such. The most expensive thing on the menu were the oxtails and they didn’t have any! They also didn’t have the soul rolls which included oxtails as well. I specifically asked since they didn’t have the soul rolls would they have the oxtails available and I was assured that they would. Did I mention that we got our appetizers and finished them before our drinks even hit the table? Then when we finally got to order our food, the oxtails were not available.Why would you not have your most expensive item in stock? So I just ended up getting the wings. The wings were good. The Boudin egg rolls were good as well. They were hot and tasty. I think that they should stick to wings, french fries and egg rolls…. You know, considering that is more of a bar club than a restaurant. The first drink was in a huge glass, and the second one was in a smaller version of that glass, yet they were the same price. Did I mention the automatic 20% gratuity added to every check? If you are looking to go to dinner, this is not the place for you. However, if you want to have food while at a nightclub, then this is the perfect place. The zydeco band was really nice. We thought that we were coming to have dinner and listen to live music. However, before and after the zydeco band there’s a lot of rap music and club energy. I would also be remiss if I didn’t speak on the parking situation. They advertise that there is free parking however when we arrived, we were met with valet parking. When we asked where the free or self parking was, we were told that there was none. We did end up finding a parking spot that wasn’t run by valet. It was my birthday and I was really looking forward to patronizing this business because me and my fiancé love to support Black business. However, it will take a lot for me to ever return because this first experience was...

So I went to this place a couple days ago. Was reading reviews on it so I expected it to be on point. Got there and it was mostly empty, was tired anyway so I wasn't too bothered with that. However the waitress wasn't attentive and seemed to be more interested in conversing with her friends or family (I'm not sure) at the table behind mine, either just straight leaving or straight skipping my table multiple times just to go over there to talk to them 🤷🏾‍♂️ was told that the egg rolls were supposed to be a hit, but when I got them it barely had any oxtail just filled with crunchy greens 🤦🏾‍♂️ the rest of the things ordered didn't get finished wound up boxing it up and taking it, just to have it sit in the fridge and be thrown out a couple days later. Had a couple drinks and they weren't bad. When I got the bill I saw that they had already added a 20% gratuity to my bill. My assumption is because the service is lacking so they have to make sure that the servers get good tips somehow, instead of on the actual workers attentiveness, which explained why our service was like it was. I usually tip well everywhere I go including take out, so tipping or the included gratuity didn't bother me. I just wish I would've seen it before. I noticed it when I was leaving so that's on me. HOWEVER 1) it wasn't a group it was just a couple of us and 2) THEY STILL ADDED EXTRA onto my bill. I assume they believe it is because I left the receipt that I didn't track/have proof of what my bill was. But they added an extra $5 to my bill. The amount isn't my concern however it's disrespectful to add even more to a bill for not only bad service but also when you have gratuities already included on every bill.

I would advise you never to go to this place, find another place to go to instead because if they are doing it to me on my bill which wound up being over $150 including tip (4 drinks 2 apps, 1 meal, price didn't bother me, just the extra 5 dollars on top of that annoyed me) then they have done it to countless others.

I even wrote on my bill that the gratuity was already added and wrote the original total on the line.

I wish I could give 0 stars. I dont think I've ever written a review this long, but I want it...

Disappointing Food & Customer Service at Rockhouse Southern Kitchen I recently visited Rockhouse Southern Kitchen with a friend to enjoy The City band, expecting a great night of live music and good food. Unfortunately, the food experience was horrific and left us deeply disappointed.

Food Experience (2 Thumbs Down) The menu on their website did not match the one given in the restaurant. There was no clear indication of an "after-hours" menu or timeframe. Stuffed Turkey Leg with Dirty Rice & Alfredo Sauce with Spinach– Sloppy, greasy, and completely unappetizing. Catfish & Fries – Bland and uninspiring. Truffle Fries – Lacked any real truffle flavor. Oxtail & Greens Egg Rolls – These were okay but arrived lukewarm. Overall, the food presentation was subpar, and the quality did not match the expectations set by their online menu.

Customer Service & Management Failures We encountered a reservation mishap and were relocated to the patio, which was fine since our server, Neshia, was fantastic—attentive, kind, and apologetic about the food issues. Shes phenomenal!!! However, when we requested to speak with the manager on duty, they refused to come to our table and instead sent a message to leave a review on Google. This lack of accountability was unprofessional. Only the turkey was comped from our ticket, which felt like a minimal effort to address the poor food experience.

Live Music & Atmosphere The City band was fantastic, and we truly enjoyed their performance. However, during soundcheck, the speakers were excessively loud, causing discomfort for guests. A lower volume during this time would be much better.

Final Verdict I had previously visited Rockhouse for a friend’s birthday and had a much better experience with the original menu. However, after this visit, I would not return due to the horrible food and lack of managerial accountability. The only redeeming qualities were the great server and the live band. Unfortunately, we will have to find another venue to enjoy The City band in the future.

I highly encourage Rockhouse Southern Kitchen to revert to the original menu listed online and train management on proper guest relations.

⭐ Rating: 1/5 – Would...