The Fish Restaurant & Sushi Bar — Restaurant in Houston

I went to The Fish with my boyfriend and his son around 8 PM on a Saturday night. We made a reservation the restaurant was fairly empty just a few tables and some people at the bar, which surprised me for a weekend. I had eaten here once before about a year ago, and since then they’ve completely changed their menu. That was a little disappointing since there were dishes I was looking forward to that are no longer offered, including kids’ options.

On the positive side, the food was good. We had sushi rolls, edamame, bang bang shrimp, buffalo chicken wontons, and a soup. Everything came out in a reasonable amount of time and tasted fresh and well-prepared.

The biggest issue, however, was the service. This was also a problem the first time I visited, and unfortunately it hasn’t improved. For a restaurant that wasn’t busy, service was extremely slow. Our cocktails took a long time to arrive, and we ordered sake halfway through the meal that didn’t show up until after we had already finished eating only after I reminded a different server since ours had disappeared. We even ended up with two orders of sake instead of the one we asked for. To top it off, when we went to pay, we were accidentally given another table’s check.

The atmosphere feels like it’s trying to be upscale with white tablecloths, but then they have plastic floral décor hanging from the ceiling that looks cheap and likely collects dust. For the price point, I’d expect the service and overall atmosphere to feel more polished and consistent.

It’s a shame because the food is actually pretty good, but the service and attention to detail really drag the experience down. I can understand why it wasn’t busy on a Saturday night, and I worry how things would be if they actually had a full house. I hope they can improve their service and overall organization, because with some changes, this could be a great...

Came for Valentine’s Day for the first time. Our server was great and attentive and the food was good as well. But the hosts do not know how to do their job and had no system. We walked in at 6:50 for our 7:00 reservation and the host didn’t greet us at all- only said “reservation?” When we said it’s at 7:00 she said we can’t sit down yet because the 6:45 reservations have to be seated first. We were the only ones standing there and there were 6 open tables. She made us wait until 7 on the dot despite numerous severs walking up saying we could be sat at their tables- no one ever came in to be sat before us. She then walked us to a table, and when I asked if we could sit at one of the open booths she just said “I guess.” I understand it’s valentines but there was literally no one waiting and we had a reservation. They should not allow so many people to book on OpenTable if they don’t have enough tables to seat someone a few minutes early with no one waiting because that was an annoying start to our dinner, and she had an attitude from the beginning. It felt like I was on one of those shows with a hidden camera to see how you would react because we just stood there staring at each other for 10 minutes just for her to prove a point. However, we would return because sushi was fresh and...

There are many criteria to examine a dining experience: taste, ambiance, service, price, and so on but one often neglected aspect is service recovery.

I have been visiting 4-5 sushi joints in town and I keep coming back to The Fish for excellent taste, good ambiance, value, and solid service. For example, look no further for calamari and tuna tataki. I decided to try something new and ordered the wagyu (Kobe) beef on hot rocks. As the pictures show, the presentation is exquisite and mouth-watering. Unfortunately, the taste was not up to par. I cook plenty filet mignon on grill and sous vide so I expected a buttery-melt-in-your-mouth delicacy from a wagyu. It was so chewy like flank steak despite only searing it for few seconds. At first, I thought I must have messed up, but the second piece had a chunk of tendon in it. There must have been an error somewhere. I informed the well-dressed man at the desk but he just turned away and pointed at the server. That was not professional I thought. However, the server asked me what went wrong, graciously consulted the kitchen and then took it out of the order. I was impressed to say the least. She represents the Fish's excellent service and commitment for customer satisfaction. I should be back to try the ribeye. Thank you for solid...